Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charvesha Brady

Seffner,FL

Summary

Detail-oriented and dependable healthcare professional with over 6 years of experience in patient coordination and medical claims support. Skilled in claims processing, EMR systems, data entry, and documentation accuracy. Proven ability to work independently in high-volume, non-phone environments while ensuring compliance with HIPAA and insurance policies. Committed to improving operational efficiency and supporting seamless back-office healthcare operations.

Overview

6
6
years of professional experience

Work History

Patient Care Coordinator

BayCare Medical Group
Tampa, FL
10.2021 - 06.2025
  • Streamlined appointment scheduling and implemented patient tracking systems.
  • Communicated across departments to ensure care continuity and patient satisfaction.
  • Analyzed feedback and workflows to enhance care processes.
  • Maintained patient records in accordance with HIPAA regulations.

Claims Customer Service Representative

Windhaven Insurance
Tampa, FL
07.2020 - 09.2021
  • Responded promptly to customer inquiries regarding claims processing and policy coverage.
  • Assisted customers in understanding claim procedures and required documentation for successful submission.
  • Collaborated with internal departments to expedite claim resolutions and enhance customer satisfaction.
  • Utilized claims management software to track and update customer information efficiently.

Healthcare Customer Service Representative

Maximus Call Center
Tampa, FL
01.2019 - 06.2020
  • Provided exceptional support to patients and families, addressing inquiries and resolving concerns efficiently.
  • Utilized electronic health record systems to document patient interactions and ensure accurate information flow.
  • Collaborated with healthcare providers to coordinate appointments and streamline patient care processes.
  • Educated patients on healthcare services, benefits, and eligibility requirements for various programs.

Education

Associate Of Applied Business - Business Administration

Hillsborough Community College
Tampa, FL
06.2022

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling
  • Data entry proficiency
  • Compliance awareness
  • Benefits determination
  • Medical Claims Processing
  • CPT/ICD Code Familiarity
  • EMR/EHR Systems (Epic, Meditech)
  • Insurance Verification & Eligibility
  • Denial Management & Appeals Support
  • Quality Assurance & Data Entry
  • Conflict Resolution & Problem Solving
  • Scheduling & Process Optimization
  • HIPAA Compliance
  • Microsoft Office & Google Workspace

Timeline

Patient Care Coordinator

BayCare Medical Group
10.2021 - 06.2025

Claims Customer Service Representative

Windhaven Insurance
07.2020 - 09.2021

Healthcare Customer Service Representative

Maximus Call Center
01.2019 - 06.2020

Associate Of Applied Business - Business Administration

Hillsborough Community College
Charvesha Brady