Chelsi Russell
Addison,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Office Representative
Brown Construction Services
03.2023 - Current
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Monitored customer feedback and identified areas of improvement.
Virtual Assistant
Sistas On The Sofa - Private Practice
10.2020 - 01.2023
- Conferred with customers by telephone, chat or email to provide information.
- Completed business correspondence, transcription, and data entry.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Coordinated Skype calls across multiple time zones.
Education
Medical Clerical Certificate - Customer Service
Emily Griffith Technical College
Denver, CO09.2013
GED -
Emily Griffith Technical College
Denver, CO08.2013
Skills
- Excellent Communication
- Recordkeeping
- Time Management
- Task Prioritization
- Active Listening
- Medical Terminology Knowledge
- Patience
- Teamwork
- Adaptability
- Problem-Solving Abilities
- Attention to Detail
- Empathy
Timeline
Office Representative
Brown Construction Services
03.2023 - Current
Virtual Assistant
Sistas On The Sofa - Private Practice
10.2020 - 01.2023
Medical Clerical Certificate - Customer Service
Emily Griffith Technical College
GED -
Emily Griffith Technical College
Similar Profiles
Macy MacConnellMacy MacConnell
Private Client Risk Advisor at Brown & Brown Insurance Services, IncPrivate Client Risk Advisor at Brown & Brown Insurance Services, Inc
Deborah FoggDeborah Fogg
Director, Medical and Vocational Operations at Brown & Brown Absence Services GroupDirector, Medical and Vocational Operations at Brown & Brown Absence Services Group
Garrett ZachGarrett Zach
Superintendent at R.L. Brown ConstructionSuperintendent at R.L. Brown Construction
Jeffrey RowleyJeffrey Rowley
Warehouse Supervisor at TwinMed LLCWarehouse Supervisor at TwinMed LLC
Janet BrusterJanet Bruster
Constituent Coordinator at Josh McDowell MinistryConstituent Coordinator at Josh McDowell Ministry