Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Chelsi Scafaria

Spencer,OH

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and eager employee ready to build positive relationships with coworkers and customers. Seeking entry- level opportunities to expand skills while facilitating company growth.

Overview

14
14
years of professional experience

Work History

Professional Customer Service Representative

Moen Incorporated
North Olmsted, OH
11.2013 - 12.2019
  • Answered customer inquiries and provided accurate information regarding products and services. "The Voice of Moen."
  • Worked directly with wholesale companies, retail companies, plumbing companies, sales representatives and all others professionals in plumbing industry.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support; providing excellent customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Worked with SAP and all other electronic systems needed efficiently.
  • Managed inbound calls from consumers to resolve product technical support issues. This includes identifying and determining the problem and cause, and explaining the best possible resolution.
  • Achieved daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures.
  • Performed all other requested duties and special assignments. Kept up with all required meetings and training.

Waitress

Darden Inc., Red Lobster Restaurant
North Olmsted, OH
01.2011 - 01.2013
  • Server, Carryout, Bartender.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Answered questions about menu selections and made recommendations when requested.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.

Appliance Sales Associate

Kmart, Sears Holding
Middleburg Heights, OH
01.2006 - 01.2010
  • Participated in multiple training courses involving book and computer learning.
  • Studied and learned product knowledge on all appliances.
  • Dealt with the selling process and the knowledge of delivery, warranties and extended service plans.
  • Demonstrated product features, answered customer inquiries, and addressed complaints.
  • Processed payments for purchases using cash registers or POS systems.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Assisted with store merchandising, inventory control, restocking shelves, and display setup.
  • Provided exceptional customer service by responding promptly to customer inquiries both in-store and over the phone.
  • Developed relationships with customers by providing personalized advice on appliance selection based on their needs.

Education

High School Diploma -

Berea High School
Berea, OH
05-2008

Skills

  • Communication
  • Dependable
  • Teamwork
  • Emotional Intelligence
  • Organization
  • Typing/Computer Skills

Affiliations

  • Weightlifting
  • Walking
  • Spending time outdoors with my dogs
  • Cooking

Languages

English
Professional

References

Jennifer Brown

Director, Consumer Services-Moen 

Fortune Brands Innovations, Inc.

1-440-773-1498

Timeline

Professional Customer Service Representative

Moen Incorporated
11.2013 - 12.2019

Waitress

Darden Inc., Red Lobster Restaurant
01.2011 - 01.2013

Appliance Sales Associate

Kmart, Sears Holding
01.2006 - 01.2010

High School Diploma -

Berea High School

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Chelsi Scafaria