Chelsi Spinney
Casco,Maine
Summary
My goal is to make sure that all customers are the priority and they have a great experience, and all their needs are met so that they continue to keep coming back.
Overview
17
17
years of professional experience
Work History
Medical Lab Assistant II
NorDx
Windham, ME
12.2023 - Current
- Search different systems to find patient orders
- Enter patient lab orders into systems
- Review lab orders to ensure correct labs were performed
- Collect specimens from patients in the correct order of draw
- Ensure the proper specimen processing is completed
Life Benefit Specialist
Unum Insurance
01.2022 - 01.2023
- Work with multiple systems to complete daily tasks.
- Check eligiblity
- Research life insurance policies to ensure claims are processed correctly accurately
- Review claim forms and appropriate documents to determine benefits.
- Respond to incoming emails, answer incoming calls and make outgoing calls to assist clients with questions about policy, claims, and benefits.
Supplemental Claims Specialist
DisabilityRMS
South Portland, ME
01.2021 - 01.2022
- Work with multiple systems to complete daily tasks.
- Check client/member eligibility
- Research policies to ensure clients/members are receiving benefits they are eligible for and they correct payment amount for the benefit.
- Review accident and wellness claim forms
- Review medical records.
- Make payments to the eligible clients/members
- Respond to incoming emails to assist clients/members with questions about policy, claims, and benefits. Answer incoming calls or make outgoing calls to assist clients/members with questions about policies, benefits, and claims.
Imaging Technician
DisabilityRMS
01.2019 - 01.2021
- Enter client information from claim forms into the administrative system.
- Respond to client emails and reassign to the appropriate claim department or to the appropriate claim's analyst.
- Work with multiple system to complete daily tasks. Image claim forms into administrative system. Assist with call center when additional assistance is needed. Search eligibility to determine correct claim placement.
Customer Service Representative
Anthem
01.2017 - 01.2019
- Answer incoming calls to assist members and providers with questions about policies, benefits, and claims.
- Make outbound calls to research information to finishing assisting members on their questions.
- Work with multiple system to complete daily tasks and to be able to assist the callers.
Childcare Teacher
A Place to Grow Childcare and Learning Center
01.2015 - 01.2017
- Taught 3-4-year old's in a preschool room.
- Took care of infants ages 6 weeks to 1 years old.
Crew Member
Dunkin Donuts
01.2012 - 01.2014
- Take orders from customers and ring customers up on register.
- Make coffee and food to complete customer orders.
- Prepare food for next day and take count of how much product is needed for the next day
- Check inventory to make sure enough products were stocked and to make sure enough products were ordered if out or low.
- Set up stations and close down stations (During opening and closing shifts)
Sales Representative
Portland Marketing Group
01.2009 - 01.2011
- Answering incoming calls to assist customers with questions about their product.
- Took overflow calls for Stonewall Kitchen, assist the customers with placing their online orders.
Education
Diploma -
Windham High School
Windham, Maine01-2012
Associates Degree - Liberal studies
Southern Maine Community College
South PortlandAssociate's degree - Liberal Studies, Medical Assisting
Central Maine Community College
AuburnSkills
- Experience with verbal and written communication
- Fast learner and pick up on new things quickly
- Customer Service
- Experience inbound and outbound phone calls
- Experience with using multiple computer systems and multiple computer monitor to complete daily tasks
- Experience with using microsoft office
- Child caretaker
Timeline
Medical Lab Assistant II
NorDx
12.2023 - Current
Life Benefit Specialist
Unum Insurance
01.2022 - 01.2023
Supplemental Claims Specialist
DisabilityRMS
01.2021 - 01.2022
Imaging Technician
DisabilityRMS
01.2019 - 01.2021
Customer Service Representative
Anthem
01.2017 - 01.2019
Childcare Teacher
A Place to Grow Childcare and Learning Center
01.2015 - 01.2017
Crew Member
Dunkin Donuts
01.2012 - 01.2014
Sales Representative
Portland Marketing Group
01.2009 - 01.2011
Diploma -
Windham High School
Associates Degree - Liberal studies
Southern Maine Community College
Associate's degree - Liberal Studies, Medical Assisting
Central Maine Community College