Summary
Overview
Work History
Education
Skills
Timeline
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COURTNEY CLAIR

Jacksonville,FL

Summary

Experienced Medical Lab Assistant with proficiency in laboratory safety protocols, specimen collection, and data interpretation. Adaptable to change, with strong attention to detail and time management skills. Seeking to leverage medical terminology proficiency and laboratory information systems expertise in a challenging new role.

Overview

26
26
years of professional experience

Work History

Medical Lab Assistant II

Baptist Beaches Hospital
02.2023 - Current
  • Performing a variety of clerical and technical duties associated with the pre- and post-analytical handling of laboratory specimens and results.
  • Communicating laboratory results and responding to specimen-related questions from physicians and various other caregivers.
  • Collecting blood and urine specimens for routine and special laboratory procedures.
  • Utilizing computer functions throughout the lab.

Medicare Universal Service Agent

Florida Blue
07.2018 - 09.2020
  • Review a member's enrollment or claims history including all debits and credits and claims detail level at the member level for a multi-year period ensuring accuracy of billing and enrollment and application of deductible and member responsibility.
  • Evaluate data through questioning, probing, and reasoning for process improvements.
  • Research and resolve sales and service-related inquiries for all lines of business, health and ancillary products, meeting established expectations for quality, productivity and timeliness.

Property Manager

C & C Properties
04.2011 - 07.2018
  • Inspects property common areas, apartment units and grounds on a regular basis.
  • Offers recommendations to management regarding improvements to the overall operation of the properties.
  • Collects all rent payments.
  • Makes daily deposits with regard to rent collections and any other miscellaneous income.
  • Assists in the processing monitoring and recording of invoices and deposits into various administrative books.
  • Distributes non-payment notices to all delinquent residents, and completes follow-up activity with regard to rent collections, water bills and any other miscellaneous income.
  • Ensured that all leases and addendums were completed accurately with regard to addresses, names, rates, etc.
  • Maintained all current and previous resident files.

Phlebotomist

Quest Diagnostics
04.2005 - 04.2011
  • Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.
  • Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
  • Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
  • Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.

Phlebotomist/EKG Technician

Western Psychiatric Institute and Clinic of UPMC
05.1999 - 04.2006

Education

Associates Degree - Specialized Technology-Medical Assistant

Western School of Health and Business
PA
05.1999

Skills

  • Laboratory safety protocols
  • Adaptable to change
  • Patient confidentiality
  • Lab equipment maintenance
  • Specimen collection
  • Laboratory information systems
  • Medical terminology proficiency
  • Training and mentoring
  • Data interpretation
  • Urinalysis testing
  • Attention to detail
  • Time management

Timeline

Medical Lab Assistant II

Baptist Beaches Hospital
02.2023 - Current

Medicare Universal Service Agent

Florida Blue
07.2018 - 09.2020

Property Manager

C & C Properties
04.2011 - 07.2018

Phlebotomist

Quest Diagnostics
04.2005 - 04.2011

Phlebotomist/EKG Technician

Western Psychiatric Institute and Clinic of UPMC
05.1999 - 04.2006

Associates Degree - Specialized Technology-Medical Assistant

Western School of Health and Business

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COURTNEY CLAIR