COURTNEY CLAIR
Jacksonville,FL
Summary
With a proven track record at Baptist Beaches Hospital, I excel in laboratory safety protocols and phlebotomy, enhancing quality control and patient confidentiality. My expertise in specimen collection and processing, coupled with a knack for efficient problem-solving, has significantly improved lab operations, demonstrating a steadfast commitment to healthcare excellence.
Overview
20
20
years of professional experience
Work History
Medical Lab Assistant II
Baptist Beaches Hospital
Jacksonville, FL
02.2023 - Current
- Performing a variety of clerical and technical duties associated with the pre- and post-analytical handling of laboratory specimens and results
- Communicating laboratory results and responding to specimen-related questions from physicians and various other caregivers
- Collecting blood and urine specimens for routine and special laboratory procedures
- Utilizing computer functions throughout the lab
Medicare Universal Service Agent
Florida Blue
Jacksonville, FL
07.2018 - 09.2020
- Review a member's enrollment or claims history including all debits and credits and claims detail level at the member level for a multi-year period ensuring accuracy of billing and enrollment and application of deductible and member responsibility
- Evaluate data through questioning, probing, and reasoning for process improvements
- Research and resolve sales and service-related inquiries for all lines of business, health and ancillary products, meeting established expectations for quality, productivity and timeliness
Property Manager
C & C Properties
Pittsburgh, PA
04.2011 - 07.2018
- Inspects property common areas, apartment units and grounds on a regular basis
- Offers recommendations to management regarding improvements to the overall operation of the properties
- Collects all rent payments
- Makes daily deposits with regard to rent collections and any other miscellaneous income
- Assists in the processing monitoring and recording of invoices and deposits into various administrative books
- Distributes non-payment notices to all delinquent residents, and completes follow-up activity with regard to rent collections, water bills and any other miscellaneous income
- Ensured that all leases and addendums were completed accurately with regard to addresses, names, rates, etc
- Maintained all current and previous resident files
Phlebotomist
Quest Diagnostics
Pittsburgh, PA
04.2005 - 04.2011
- Collect specimens according to established procedures
- This includes, but not limited to: drug screens, biometric screening and insurance exams
- Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services
- Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders
- Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order
Education
Associates Degree - Specialized Technology
Western School of Health and Business
Pittsburgh, PA05.1999
Skills
- Laboratory safety protocols
- Phlebotomy expertise
- Quality control procedures
- Laboratory information systems
- Patient confidentiality
- Sterile technique
- Biohazard waste disposal
- Medical terminology proficiency
- Specimen collection
- Sample preparation
Timeline
Medical Lab Assistant II
Baptist Beaches Hospital
02.2023 - Current
Medicare Universal Service Agent
Florida Blue
07.2018 - 09.2020
Property Manager
C & C Properties
04.2011 - 07.2018
Phlebotomist
Quest Diagnostics
04.2005 - 04.2011
Associates Degree - Specialized Technology
Western School of Health and Business
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