Chelsi Todd
Birmingham
Summary
Detail-oriented professional with expertise in patient scheduling and customer service. Effective in managing appointment coordination and maintaining compliance with regulations, while providing exceptional support to both clients and multidisciplinary care teams. Proven ability to enhance operational workflows and ensure high-quality service delivery in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Clinical Associate II
UAB TEMP SERVICES
Birmingham
03.2026 - Current
- Coordinated patient appointments and maintained accurate scheduling records.
- Facilitated communication between patients and multidisciplinary care teams.
- Conducted administrative duties such as scheduling appointments, verifying insurance coverage and completing paperwork for new patients.
- Maintained accurate medical records in accordance with HIPAA regulations.
- Documented notes during patient visits.
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Pulled and organized file charts, placing appointment reminder calls to patients.
Customer Service Representative
CENTRAL ALABAMA WATER
Birmingham
10.2020 - 02.2026
- Assisted customers with inquiries regarding water service and billing issues.
- Resolved service-related complaints promptly and effectively.
- Educated customers on water conservation practices and policies.
- Provided training to new staff on customer service protocols and procedures.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Took special orders in person and over telephone, generating additional revenue every month.
Customer Service Representative
Insight Card Services
Birmingham
03.2016 - 06.2019
- Resolve a variety of simple to complex customer problems; i.e. balance inquires/discrepancies
- Perform frontline investigation of unauthorized transaction claims, and transaction denials
- Discuss and identify customer needs; as well as provide information for the range of additional consumer products/services we offer in an attempt to solicit customer adoption
- Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the customer concerns
Financial Care Representative
T-Mobile
03.2014 - 03.2016
- Identify research and resolve customer issues such as billing issues and misapplied payments.
- Take accountability in evaluating and modifying customer accounts.
- Collect payments on past due accounts and make account credits as needed.
Debt Collector
Portfolio Recovery
07.2013 - 02.2014
- Locate customers using credit bureau information, background checks, and other paperwork and documents.
- Utilize computer systems to handle skip tracing and attempt to collect payment.
- Setup repayment plan and record new commitment to repay debt.
Education
High school or equivalent -
Skills
- CSR
- Call Center
- Customer Service
- Customer Care
- Human Resources
- Recruiting
- Research
- Employee Orientation
- Administrative Experience
- Patient scheduling
- Electronic health records
- Patient confidentiality maintenance
- Administrative support experience
- Medical office procedures
- Healthcare industry awareness
- Clinical documentation
- HIPAA regulations
- Appointment scheduling
- Mail distribution
- Insurance authorizations
Additional Information
Human Resource function, Customer Service Management, Staff Development and Training, Strong oral and written skills, Problem solver, Strong interpersonal skills and ability to collaborate with all levels of management, employees and clients
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Clinical Associate II
UAB TEMP SERVICES
03.2026 - Current
Customer Service Representative
CENTRAL ALABAMA WATER
10.2020 - 02.2026
Customer Service Representative
Insight Card Services
03.2016 - 06.2019
Financial Care Representative
T-Mobile
03.2014 - 03.2016
Debt Collector
Portfolio Recovery
07.2013 - 02.2014