CHELSIA CRAFT
JACKSON
Summary
Equipped licensed Phlebotomist with strong problem-solving abilities, compassion for people, willingness to learn, and excellent communication skills. I prioritize patient comfort and safety. Ready to tackle new challenges and advance organizational objectives with consistency, dedication, and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomy Extern
St. Dominic Hospital
Jackson, MS
03.2026 - 04.2026
- Collected and processed blood samples following strict safety protocols.
- Assisted in patient preparation, ensuring comfort and understanding of procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Improved sample accuracy by carefully labeling and organizing specimens according to established protocols.
- experienced in drawing blood in over 40 sticks
Caregiver
Assisi Learning Center
Madison, MS
08.2024 - Current
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
Employment Specialist II
Mississippi Department of Employment Security
Jackson, MS
01.2020 - 06.2023
- followed strict protocols and regulations for HIPPA guidelines to ensure accuracy , ensure safety, and legal compliance.
- handled sensitive information by maintaining strict confidentiality.
- assist clients in application processing for benefit purposes
- Adapt to changes quickly during a title change process
Customer Service Representative
Conduent
Madison, MS
05.2016 - 11.2019
- Managed escalated issues effectively, maintaining high levels of customer satisfaction.
- Documented customer interactions in CRM system, enhancing data accuracy for future reference.
- Resolved customer inquiries efficiently through effective communication and problem-solving techniques.
Education
CPT - Phlebotomy
Medlab School
Richland, MS12-2025
Skills
- Customer service
- Positive attitude
- Time management skills
- Accuracy and attention to detail
- Continuous learning mindset
- Venipuncture
- Calm under pressure
- Bloodborne Pathogen
- Infection control
- Specimen collection
Certification
- PT - Phlebotomy Technician
- American Heart Association-BLS/CPR Certified
Timeline
Phlebotomy Extern
St. Dominic Hospital
03.2026 - 04.2026
Caregiver
Assisi Learning Center
08.2024 - Current
Employment Specialist II
Mississippi Department of Employment Security
01.2020 - 06.2023
Customer Service Representative
Conduent
05.2016 - 11.2019
CPT - Phlebotomy
Medlab School