Chelsie Broussard
madison,AL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Eagle Automotive LLC / Hertz Rental Cars
Huntsville, AL
07.2025 - Current
- Assisted customers with vehicle reservations and inquiries, ensuring satisfaction throughout rental process.
- Processed rental agreements and payments efficiently, maintaining accuracy in transactions.
- Resolved customer complaints and concerns promptly, enhancing overall service experience.
- Provided information on rental policies and services, fostering informed customer decisions.
Customer Care Representative
Golden Hippo
Salt Lake City, UT
08.2024 - 11.2025
- Resolved customer inquiries and issues through efficient communication and problem-solving techniques.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Collaborated with team members to streamline processes and improve response times.
- Provided product information and support to enhance customer satisfaction and retention.
Customer Support Specialist
Teleperformance
Las Vegas, NV
12.2022 - 08.2024
- Resolved customer inquiries promptly through various communication channels.
- Maintained detailed records of customer interactions and feedback for quality assurance.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Utilized CRM software to track issues and ensure timely follow-up on resolutions.
Front Desk Receptionist
Canyon Ranch Spa Club
Las Vegas, NV
01.2021 - 05.2024
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Provided exceptional customer service, resolving guest inquiries and concerns promptly.
- Coordinated appointments for spa services, enhancing guest experience and satisfaction.
- Streamlined administrative tasks by implementing efficient scheduling systems and protocols.
Housekeeper
The Wynn Resort / Encore
Las Vegas, NV
12.2019 - 02.2021
- Maintained cleanliness and organization in guest rooms and common areas.
- Ensured adherence to high standards of hygiene and sanitation protocols.
- Collaborated with team members to efficiently manage daily cleaning schedules.
- Trained new staff on cleaning procedures and safety guidelines.
Education
High School Diploma -
Arbor View High School
Las Vegas, NV05-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Complaint handling
Timeline
Customer Service Representative
Eagle Automotive LLC / Hertz Rental Cars
07.2025 - Current
Customer Care Representative
Golden Hippo
08.2024 - 11.2025
Customer Support Specialist
Teleperformance
12.2022 - 08.2024
Front Desk Receptionist
Canyon Ranch Spa Club
01.2021 - 05.2024
Housekeeper
The Wynn Resort / Encore
12.2019 - 02.2021
High School Diploma -
Arbor View High School