Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chelsie Donohue

Vista,CA

Summary

Efficient and energetic retail store manager with 10 years of experience in customer service and sales. Skilled in hiring, training, and inventory management. Proficient in maintaining high standards of customer service and providing routine training on product knowledge.

Overview

12
12
years of professional experience

Work History

Retail Manager

Moonlight and Sage Shop
08.2022 - Current
  • Oversaw all aspects of store operations, including sales, customer service, inventory management, managing FOH and online teams, staff scheduling and payroll
  • Developed strong relationships with key customers through personalized interactions resulting in increased loyalty and repeat business
  • Maintained high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction
  • Providing routine training to crew members on up to date product knowledge
  • Hiring, training, motivating, mentoring, and providing feedback to crew members
  • Keeping store clean, fully stocked and organized on a daily basis
  • Extensive experience in customer service both in store and eccomerce

Retail Sales Representative

Ross Dress for Less
05.2021 - 12.2023
  • Retail Sales Representative providing above and beyond customer service
  • Manage front end and returns of merchandise
  • Answer customers’ questions about specific products/services
  • Conduct price and feature comparisons to facilitate purchasing
  • Manage Fitting Room

Fulfillment Expert

Target
11.2019 - 04.2021
  • Pick items for guest orders accurately and quickly; meeting service and required ship time standards
  • Properly prepare, pack and sort guest orders for shipment using correct materials in a timely manner
  • Provide service and a shopping experience that meets the needs of the guest

Sales Associate

Fickle Finger Airbrushing
09.2018 - 08.2019
  • Responsible for Sales, providing customer service, greeting/assisting guests with orders, registers/payment
  • Responsible for set up and take down booth, cleanliness, product, mailing out online orders, running/maintaining booth

Guest Service Representative/Sales

Nothing Bundt Cakes
11.2014 - 01.2018
  • Guest Service Representative/Sales, greeting/assisting guests with orders, registers, phones, online orders
  • Trainer/Key-holder, close/open, faxing orders for deliveries, running/maintaining store, and training
  • Decorating/crafting/wrapping cakes

Brand Ambassador/Sales

Banana Republic Factory Store
05.2012 - 09.2014
  • Brand Ambassador/Sales, Customer Service, Cashier, returns/exchanges, charge sends, customer service, phone, & training
  • Fitting Room Specialist, processing go-backs, offering additional sizes/styles/colors
  • Restock/Back Stock/visuals – pulling clothes for clearance and putting out new flow

Education

Certified Holistic Nutritional Consultant -

AFPA
05.2021

High School Diploma -

Carlsbad High School
01.2011

Skills

  • Customer Service
  • Visual Merchandising
  • Store operations
  • Inventory Control

References

  • Taleigha, (760) 822-2407, Moonlight and Sage Assistant Manager
  • Justynn, (734) 770-5589, justynn.willingham@target.com, Target Team lead

Timeline

Retail Manager

Moonlight and Sage Shop
08.2022 - Current

Retail Sales Representative

Ross Dress for Less
05.2021 - 12.2023

Fulfillment Expert

Target
11.2019 - 04.2021

Sales Associate

Fickle Finger Airbrushing
09.2018 - 08.2019

Guest Service Representative/Sales

Nothing Bundt Cakes
11.2014 - 01.2018

Brand Ambassador/Sales

Banana Republic Factory Store
05.2012 - 09.2014

Certified Holistic Nutritional Consultant -

AFPA

High School Diploma -

Carlsbad High School

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Chelsie Donohue