Chelsie Hylton

As an account specialist I serve the following.

- Answer incoming calls from clients, addressing inquiries, providing information, and resolving issues promptly.

- Process payments and handle billing inquiries, ensuring accuracy and clarity in transactions.

- Maintain detailed records of client interactions and transactions to support account management and reporting.

- Run credit checks to assess client eligibility and support decision-making

- Collaborate with internal teams to resolve client concerns and enhance service delivery.

- Provide exceptional customer service to foster strong relationships and client satisfaction.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.