Chelsie Laws
San Marcos,Texas
Summary
Steadfast Accounts Manager familiar with managing multimillion-dollar business operations. Successfully optimizes frameworks and cultivates cohesive teams to meet and exceed financial goals. Excellent reporting, record keeping and relationship-building abilities.
Overview
2
2
years of professional experience
Work History
Accounts Manager
Campus Life And Style
08.2023 - Current
- Ensure that all tenants and guests comply with the rules and regulations of the property
- Collect rent payments and maintain records of tenant payments.
- Handle tenant inquiries and complaints.
- Assist General Manager with interviewing and hiring of leasing staff.
- Maintain accurate records of all delinquency communication and payment.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Leasing Professional
Campus Life and Style
10.2022 - 08.2023
- Acquired new rental leads through tours and marketing
- Assisted residents through work orders, package pick up, and entrata questions
- Invited prospects to fill out application upon completion of property tour.
- Worked closely with property manager in conducting market surveys to learn more about target clients.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Collected feedback after tours to learn preferences to better assist their application process
Teacher
Havenwood Nature School
03.2022 - 08.2022
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students
- Organized and used variety of teaching techniques, maximizing individual and group learning
- Managed student behavioral issues to optimize classroom learning environment
- Delivered engaging lesson plans, inspiring learners to explore topics outside of class-time
- Attended and participated in professional development activities and conferences to enhance skill and job knowledge
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Assessed student learning and provided ongoing formative feedback for growth.
Customer Service
Nordstrom
11.2021 - 05.2022
- Logged details of customer service calls in computer system following correct protocols
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Substitute Teacher
San Marcos Academy
11.2021 - 05.2022
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Assisted with training and mentoring new team members
- Processed orders and detailed transaction information to customers
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Updated and maintained database with accurate customer information and timely data entry
- Addressed customers courteously using suitable methods and problem-solving skills.
Server/To Go Specialist
Brinker International/Chilis
11.2021 - 11.2021
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Assisted with training and mentoring new team members
- Processed orders and detailed transaction information to customers
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Updated and maintained database with accurate customer information and timely data entry
- Addressed customers courteously using suitable methods and problem-solving skills.
Education
Bachelor Of Arts (B.A.) In Applied Arts and Sciences -
Texas State University
San Marcos, TXSkills
- Property Tours
- Microsoft Office
- Fair Housing Compliance
- Cash Handling
- Collect Payments
- Recordkeeping
- Month-End Reporting
- Workforce Management
- Aging Reports Analysis
- Financial Records and Reporting
- Account Analysis
- Report Reviewing
Career Objective
- Leasing Professional, Campus Life and Style, San Marcos, Texas
- Teacher, Havenwood Nature School, Dripping Springs, Texas
- Customer Service, Nordstrom, Austin, Texas
Affiliations
Delta Gamma Alumni. Initiated into Gamma Xi in 2015 but later transferred to Gamma Sigma in 2017. I went into Early Alumni status due to taking a job at Walt Disney World in Orlando, Florida.
Timeline
Accounts Manager
Campus Life And Style
08.2023 - Current
Leasing Professional
Campus Life and Style
10.2022 - 08.2023
Teacher
Havenwood Nature School
03.2022 - 08.2022
Customer Service
Nordstrom
11.2021 - 05.2022
Substitute Teacher
San Marcos Academy
11.2021 - 05.2022
Server/To Go Specialist
Brinker International/Chilis
11.2021 - 11.2021
Bachelor Of Arts (B.A.) In Applied Arts and Sciences -
Texas State University
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