Chelsie Roan
Bardstown,KY
Summary
Service-oriented professional with solid foundation in customer service, inventory management, and administrative tasks. Known for reliability and adaptability, consistently contributing to team success and maintaining high standards. Efficient in problem-solving and multitasking, ensuring smooth operations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
WesBanco
Bardstown, KY
05.2025 - Current
- Resolved customer inquiries through multiple communication channels, enhancing satisfaction and loyalty.
- Processed orders accurately, minimizing errors and improving operational efficiency.
- Trained new team members on customer service protocols and systems, fostering a collaborative environment.
- Analyzed customer feedback to identify trends and implement process improvements, driving service excellence.
- Coordinated with cross-functional teams to address complex issues, ensuring timely resolution for customers.
- Mentored junior representatives on effective communication strategies and conflict resolution techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Lead Sales and Service Clerk
United States Postal Sevice
Hodgenville, KY
09.2020 - 02.2025
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
- Maintained and organized service reception area and checkout counters.
- Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged store patronage.
- Processed transactions quickly and accurately, resulting in reduced wait times for customers.
- Managed cash register efficiently, maintaining accuracy in all financial transactions throughout each shift.
- Greeted incoming customers and answered questions about available services.
- Closed work out orders by accepting payments, issuing receipts, and filing documents.
- Restocked supplies such as printer paper, pens, and paper clips.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
Rural Mail Carrier
United States Postal Service
Bardstown, KY
06.2020 - 09.2020
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Organized mail ahead of delivery runs for correct routing.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Collected mail from post office boxes and distributed goods to correct addresses.
Office Manager
Commonwealth Mediation Services
Elizabethtown, KY
08.2018 - 06.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the office environment.
- Administer on-site drug screens.
- Attend court hearings to determine clients compliance with terms set before them.
Education
High School Diploma -
Central Hardin High School
Cecilia, KY05-2012
Skills
- Cash handling expertise
- Dependability
- Office management
- Complaint handling
- Office administration
- Mail distribution
- Package handling
- Safe driving
- Clerical support
- Credit and collections
- Scheduling
- Filing systems
- Address verification
- Database entry
Timeline
Customer Service Representative
WesBanco
05.2025 - Current
Lead Sales and Service Clerk
United States Postal Sevice
09.2020 - 02.2025
Rural Mail Carrier
United States Postal Service
06.2020 - 09.2020
Office Manager
Commonwealth Mediation Services
08.2018 - 06.2020
High School Diploma -
Central Hardin High School