Chelsie Ward
Overland Park,KS
Summary
Proven leader with a track record of enhancing customer satisfaction through expert wine selection at Total Wine & More. Skilled in cash handling and inventory management, I excel in creating memorable customer experiences and improving operational efficiency. Demonstrates strong client relations and cross-functional teamwork, significantly contributing to business growth.
Overview
17
17
years of professional experience
Work History
Universal Banker
Bank of Blue Valley
10.2024 - Current
- Performed teller transactions with high accuracy and customer satisfaction
- Opened and maintained accounts, ensuring compliance and customer understanding
- Processed wire transactions and notarized documents with careful documentation
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Wine Supervisor
Total Wine & More
05.2024 - 10.2024
- Led a team to meet sales targets through coaching and daily goal tracking
- Assisted customers with wine recommendations, leveraging product knowledge and upselling techniques
- Maintained floor organization and contributed to inventory efficiency
Barista/Shift Supervisor
Starbucks
06.2008 - 08.2024
- Delegated daily tasks to team members, ensuring smooth operations and customer service excellence
- Managed inventory and cash handling procedures
- Trained and mentored new employees to meet company standards and expectations
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
Education
Master of Science - Project Management
Arizona State University
Tempe, AZ05-2026
Bachelor of Science - Technological Entrepreneurship & Management
Arizona State University
Tempe, AZ12.2021
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Data Verification & Accuracy
- Customer Relationship Management (CRM)
- Critical Thinking & Problem Solving
- Employee Training & Delegation
- Inventory and Order Management
- Cash Handling & POS Systems
- Dependability & Resourcefulness
- Strong Interpersonal Communication
Timeline
Universal Banker
Bank of Blue Valley
10.2024 - Current
Wine Supervisor
Total Wine & More
05.2024 - 10.2024
Barista/Shift Supervisor
Starbucks
06.2008 - 08.2024
Master of Science - Project Management
Arizona State University
Bachelor of Science - Technological Entrepreneurship & Management
Arizona State University
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