Chelsie Widner
Muskogee
Summary
Dynamic Front Desk Agent with extensive experience at Home 2 Suites, excelling in customer service and problem-solving. Proven track record in enhancing guest satisfaction through effective communication and efficient cash handling. Skilled in training staff and optimizing operations, contributing to a welcoming and organized environment.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Home 2 Suites
Muskogee, OK
07.2025 - Current
- Greeted and assisted guests with check-in and check-out processes, ensuring a welcoming experience.
- Managed reservations using property management systems to maintain accurate availability and pricing.
- Responded to guest inquiries and resolved issues promptly, enhancing overall satisfaction.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
Front Desk Agent
Holiday Inn Express Hotel
Muskogee, OK
05.2024 - 07.2025
- Processed payments and handled financial transactions accurately to maintain cash flow integrity.
- Provided information about hotel amenities and local attractions, promoting enhanced guest experiences.
- Assisted in training new front desk staff on procedures and customer service standards.
- Conducted daily audits of front desk operations to identify areas for improvement in efficiency.
Sales Floor Supervisor
Habitat for Humanity Restore
Tulsa, OK
07.2021 - 11.2022
- Supervised sales floor operations, ensuring optimal product presentation and customer engagement.
- Trained and mentored new staff on sales techniques and customer service standards.
- Managed inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented visual merchandising strategies to enhance store layout and improve shopper experience.
Education
High School Diploma - General
Porter Consolidated
Porter, OK05.2002
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Credit and cash payments
- Administrative skills
- Clerical duties
Timeline
Front Desk Agent
Home 2 Suites
07.2025 - Current
Front Desk Agent
Holiday Inn Express Hotel
05.2024 - 07.2025
Sales Floor Supervisor
Habitat for Humanity Restore
07.2021 - 11.2022
High School Diploma - General
Porter Consolidated