Chelsie Woerz

• Generated personal sales to meet or exceed established sales goals.
• Provided prompt, courteous service to every individual entering showroom.
• Drove employee engagement and guest experience through coaching, training and development.
• Managed custom projects by completing initial quotes, design and sample requests.
• Set goals for showroom employees and provided support and motivation to help each achieve true potential.
• Supervised inventory and placed orders to replenish low running supplies.

• Manage the sales performance of the Softlines department to meet sales and margin goals
• Define a clear vision and strategy in order to communicate expectations.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

• Welcome and guide customers in selecting new lighting and decor products
• Assist homeowners, interior designers & builders in selecting lights to meet function & design needs
• Prepare quotes for contractors, designers and homeowners
• Enthusiastically achieve sales objectives with existing and new customer base
• Listened to customer needs and desires to identify and recommend optimal products.

• Assisting the Store Manager with developing a high performing team
• Reaching individual sales goals and helping to teach and inspire the team to reach theirs
• Helping drive store sales and KPIs.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Payroll Specialist

• Deliver friendly and professional customer service
• Build relationship with clients to establish trust and drive retention
• Recognize, research, and deliver solutions to clients with problem solving skills

Quality Assurance Specialist

• Conduct daily checks of data entry specialists
• Recognize, research, and deliver solutions to data entry specialist with problem solving skills.