Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsie Ward

Overland Park,KS

Summary

Quality-focused employee offering years of experience in supporting management through various avenues. Looking to advance into corporate setting. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.

Overview

16
16
years of professional experience

Work History

Shift Lead

Starbucks
Overland Park, KS
06.2008 - Current
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Maintained accurate and updated records and reviewed data to evaluate department performance.
  • Engaged positively with each customer, providing professional and polite support in a timely manner.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Led team to deliver top tier customer service, generate maximum sales potential, and consistently exceed weekly goals by 5%.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Upheld company standards and compliance requirements for operations.
  • Assisted in the training of new employees.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Provided guidance and support to other team members as needed.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Reviewed daily sales reports and monitored financial performance metrics.

Store Manager

Pilgrim Coffee Company
Overland Park, KS
05.2022 - 10.2022
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Store Manager

Front Range Coffeehouse & Provision
Fairway, KS
02.2022 - 05.2022
  • Accurately processed data, validation and transmission for biweekly payrolls.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Coordinated inventory, stocking and ordering.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Counted drawers and reconciled remaining cash.
  • Performed administrative tasks by handling phone calls, inquiries and emails.
  • Prepared monthly shift schedules to ensure proper coverage.

Administrative Assistant /Receptionist

Arista Hair Solutions
Leawood, KS
03.2021 - 02.2022
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Prepared and prioritized calendars and correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified product and service improvements to adapt to market shifts and corporate trends.

Education

Bachelor of Science - Technological Entrepreneurship And Management

Arizona State University
Tempe, AZ
12.2021

Skills

  • MS Office proficient
  • Verifying data accuracy
  • Meticulous attention to detail
  • Customer relationship management
  • Strong interpersonal skills
  • Resourceful and Dependable
  • Strong problem solver
  • Critical thinker
  • Employee Training
  • Reliable
  • Order Management
  • Inventory Management
  • Cash Management
  • Team Leadership

Timeline

Store Manager

Pilgrim Coffee Company
05.2022 - 10.2022

Store Manager

Front Range Coffeehouse & Provision
02.2022 - 05.2022

Administrative Assistant /Receptionist

Arista Hair Solutions
03.2021 - 02.2022

Shift Lead

Starbucks
06.2008 - Current

Bachelor of Science - Technological Entrepreneurship And Management

Arizona State University

Similar Profiles

CREATE PROFILE
Chelsie Ward