Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Ramos

Castle Rock,CO

Summary

Industrious and adaptable worker skilled in efficient receiving, inspection, and storage operations to maintain accuracy. Bringing 2 years of warehouse experience and dedication to meet production and quality goals. Excellent ability to handle diverse materials, boxes, crates and pallets to achieve high-quality packaging standards and reduce risk. Motivated cook offering over 7+ years of experience in food preparation and excellent customer service. High standards for taste and quality with expertise maintaining profitable margins. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Expert at maintaining detailed knowledge of products and services to inform customers and expand sales. Superior communication and leadership skills.

Overview

7
7
years of professional experience

Work History

Shift Lead

Potbelly's Sandwich Shop
10.2023 - 02.2024
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.

Cafe Associate

Sam's Club
02.2023 - 07.2023
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment.
  • Boosted sales through upselling menu items and promoting daily specials to customers.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Collaborated with team members to streamline processes and improve overall cafe operations.
  • Assisted in inventory management, tracking stock levels, and placing orders for necessary supplies.
  • Supported training of new staff members, sharing best practices for success in their roles.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Increased repeat business by fostering positive relationships with regular customers.
  • Resolved any conflicts that arose among co-workers or between staff and customers, leading to a more harmonious work environment.

Sushi/Ramen Chef

Genji Izakaya
08.2022 - 12.2022
  • Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
  • Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Broke down salmon and other fish for use in sushi
  • Bartender when needed

Prep/Line Cook

La Loma
05.2021 - 08.2022
  • Trained and assisted new kitchen staff members.
  • Suggested actionable improvements to streamline training procedures.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Inspected appliances, commercial fryers and ovens to verify proper working order.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Prepared 8 items, following customers' special requests for substitutions and add-ons.

Grill Cook

Chipotle
04.2020 - 03.2021
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Cleaned and maintained kitchen equipment regularly.
  • Oversaw care and maintenance of kitchen equipment.
  • Provided support to crew members through all facets of food preparation and delivery.
  • Distributed food to team members with efficiency in high-volume environment.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Cleaned food preparation equipment, work areas and counters or tables.
  • Handled calls to address customer inquiries and concerns.
  • Cooked all food to order ensuring adherence to company quality standards
  • Prepared over 12 menu items during each shift
  • Supported other kitchen team members when needed
  • Communicated with wait staff regarding special requests, including food allergies and preparation techniques
  • Set up work stations prior to restaurant opening to improve speed during busy periods
  • Trained crew in such tasks as chopping vegetables, sauteing meats and grilling fish

Warehouse Worker

Speed Stacks Inc.
09.2018 - 03.2020
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Effectively operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Completed 100+ customer orders each day in warehouse setting.
  • Consistently lifted materials weighing as much as 75lbs.
  • Wrapped pallets in shrink wrap prior to loading.
  • Checked packages and merchandise for damage and notified vendors.

Deli Cook

King Scooters
03.2017 - 08.2018
  • Accepted payments and made change or wrote charge slips as necessary.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Planned work on orders so items served together finished cooking at same time.
  • Cleaned food preparation equipment, work areas and counters or tables.
  • Handled portion control activities according to specified instructions provided by chef.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Increased customer satisfaction by resolving order issues.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Completed all paperwork, recognizing any discrepancies and addressing them promptly.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled 10+ calls per day to address customer inquiries and concerns.
  • Chopped, diced and sliced ingredients for stir-fries, salads and appetizers

Education

Associate of Arts - Translating

Arapahoe Community College
Littleton, CO
09.2026

High School Diploma -

Castle View High School
Castle Rock, CO
03.2014

Skills

  • Creative problem solving
  • Quick-learning
  • Time management skills
  • Customer service
  • Supply management
  • Cargo handling
  • Proficient in MS Office
  • Analytical thinking
  • Food preparation and safety
  • Organization skills
  • Kitchen operations
  • Kitchen sanitation
  • Outgoing and positive attitude
  • Exceptional written and verbal communication skills
  • Local delivery

Timeline

Shift Lead

Potbelly's Sandwich Shop
10.2023 - 02.2024

Cafe Associate

Sam's Club
02.2023 - 07.2023

Sushi/Ramen Chef

Genji Izakaya
08.2022 - 12.2022

Prep/Line Cook

La Loma
05.2021 - 08.2022

Grill Cook

Chipotle
04.2020 - 03.2021

Warehouse Worker

Speed Stacks Inc.
09.2018 - 03.2020

Deli Cook

King Scooters
03.2017 - 08.2018

Associate of Arts - Translating

Arapahoe Community College

High School Diploma -

Castle View High School

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Samuel Ramos