CHELSSEY GANN
Fort Smith,USA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Mercy Occupational Health
03.2025 - Current
- Managed customer inquiries and resolved issues efficiently through effective communication and problem-solving skills.
- Assisted in scheduling appointments, optimizing clinic workflow, and enhancing patient experience.
- Collaborated with healthcare providers to ensure accurate information dissemination to clients.
EKG TECHNICIAN
Mercy Hospital
10.2024 - 03.2026
- Conduct EKG tests and collaborate with medical teams to ensure accurate cardiac assessments. Maintain equipment and prioritize patient comfort.
- Meticulously perform electrocardiograms, adhering to protocols. Document patient data, manage scheduling, and maintain precise records for optimal care delivery.
- Provide compassionate care during EKG procedures, explaining processes to patients. Assist in emergency situations and contribute to a positive healthcare environment.
CHILDCARE PROVIDER
Fort Smith Public School/Adult Ed
08.2022 - 09.2024
- Nurtured children's development through engaging activities, fostering a safe and stimulating environment for learning and growth.
- Partnered with parents and colleagues to create individualized care plans, ensuring each child's unique needs were met effectively.
TELLER
Today's Bank
01.2021 - 12.2021
- Managed daily transactions, ensuring accuracy and customer satisfaction. Streamlined deposit processes, reducing wait times and enhancing branch efficiency.
- Fostered strong relationships with team members and customers. Actively contributed to a positive work environment, enhancing communication and cooperation across departments.
CHILDCARE PROVIDER/OPENER
Children's Paradise
04.2016 - 12.2020
- Nurtured child development as opener, ensuring safe and engaging environment. Implemented creative activities fostering learning and growth.
- Partnered with team to develop age-appropriate curricula. Facilitated smooth transitions between activities, promoting positive group dynamics.
CASHIER/CUSTOMER SERVICE
Pic-N-Tote
03.2012 - 04.2016
- Maintained high standards of customer service in fast-past operations.
- Managed cash transactions and provided exceptional customer service, enhancing client satisfaction and fostering repeat business.
Education
Associate in Arts (A.A.) - Child Development
University of Arkansas-Fort Smith
Fort Smith05.2021
Skills
- Data Entry
- Epic Software
- Ability to Multitask
- Positive Attitude
- Exceptional Customer Service
- Cultural Sensitivity
- Bedside Manner
- Active Listening
Timeline
Customer Service Representative
Mercy Occupational Health
03.2025 - Current
EKG TECHNICIAN
Mercy Hospital
10.2024 - 03.2026
CHILDCARE PROVIDER
Fort Smith Public School/Adult Ed
08.2022 - 09.2024
TELLER
Today's Bank
01.2021 - 12.2021
CHILDCARE PROVIDER/OPENER
Children's Paradise
04.2016 - 12.2020
CASHIER/CUSTOMER SERVICE
Pic-N-Tote
03.2012 - 04.2016
Associate in Arts (A.A.) - Child Development
University of Arkansas-Fort Smith