Chelsy Betancourt
Miami,Florida
Summary
I am a professional pet stylist with 7yrs of experience. Specializing in dogs & cats 😊 Skilled in bathing, grooming and general animal welfare management. Team player and great at multi-tasking. Great people skills & excellent customer service. I also work well under pressure. Always looking to grow and learn more skills and techniques. Love working in an environment that’s fun, safe and clean.
Overview
12
12
years of professional experience
Work History
Professional Pet Stylist
Petsmart
Miami, FL
06.2016 - Current
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Educated clients on proper pet care techniques, contributing to healthier animals and happier owners.
- Maintained a clean and hygienic workspace, ensuring the health and safety of all pets in the salon.
- Promoted additional services such as teeth cleaning or nail trimming, resulting in increased revenue for the salon.
- Assisted in inventory management, ensuring adequate supplies were available for daily operations.
- Developed strong relationships with customers, resulting in repeat business and positive referrals.
- Improved salon workflow through effective time management strategies including multitasking and prioritization of tasks.
- Utilized specialized tools and equipment appropriately for each pet''s unique coat type and condition.
- Enhanced customer satisfaction by delivering high-quality grooming services tailored to individual pet needs.
- Managed difficult or anxious animals with patience, compassion, and appropriate handling techniques to ensure their comfort during the grooming process.
Server/Bus girl
Sapore Di’Mare
06.2015 - 04.2016
- Preparing bread for my tables, Setting up the silverware for all tables, Opening and stocking wine and champagne bottles, Catering for my tables and section
Receptionist / Office Assistant
Florida Allstate Audio Visual
Miami, FL
08.2012 - 03.2014
- Responsible for answering a 14-line switchboard and directing calls to the appropriate party, taking and delivering accurate messages and transferring calls to the appropriate voice mailboxes
- Operated office equipment, placed orders for general office supplies typed all general office responsibility.
Education
Miami Senior High School
01.2011
Skills
- Customer service
- Picking up phones & scheduling appointments
- Quick learner
- Skin and Coat Care
- Patience and Empathy
- Animal handling expertise
- Feline Grooming Proficiency
- Pet Safety Knowledge
- Providing good quality & safe grooming
- Sanitation Procedures
References Available
True
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Professional Pet Stylist
Petsmart
06.2016 - Current
Server/Bus girl
Sapore Di’Mare
06.2015 - 04.2016
Receptionist / Office Assistant
Florida Allstate Audio Visual
08.2012 - 03.2014
Miami Senior High School