Summary
Overview
Work History
Education
Skills
Timeline
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Chelsy Coleman

Dothan,AL

Summary

Dynamic leader with proven expertise in team management and store operations honed at Car Wash USA Express. Excelled in enhancing customer satisfaction and streamlining workflow processes, achieving significant improvements in team productivity. Skilled in cash handling and employee scheduling, coupled with a strong focus on workplace safety and training. Demonstrates exceptional ability to foster relationships and negotiate effectively, driving profitability and efficiency.

Overview

13
13
years of professional experience

Work History

Keyholder Manager

Car Wash USA Express
01.2021 - 10.2024
  • Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
  • Accepted and processed customer returns.
  • Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
  • Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
  • Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
  • Established strong relationships with vendors, negotiating favorable terms to maximize profitability.

Lead Associate

Subway
08.2018 - 11.2021
  • Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
  • Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
  • Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Developed comprehensive training materials to onboard new team members quickly and efficiently.
  • Facilitated training for associates through daily coaching and regular performance appraisals.

Lead Housekeeper

Choice Hotels
03.2017 - 02.2018
  • Demonstrated leadership skills by guiding staff during periods of high occupancy or challenging situations with grace under pressure.
  • Conducted regular inspections of guest rooms, public spaces, and back-of-the-house areas to maintain cleanliness standards.
  • Contributed to budget planning sessions, providing insights from a housekeeping perspective that helped inform financial decision-making processes at the property level.
  • Promoted a safe working environment by adhering to OSHA guidelines and conducting regular safety trainings for staff members.
  • Reduced workload for team members by optimizing work schedules and task delegation.

Housekeeper

Clarion
04.2012 - 02.2016
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Education

Dothan High
Dothan, AL

Skills

  • Store operations
  • Team management
  • Task delegation
  • Employee scheduling
  • Strong leadership
  • Customer service
  • Workplace safety
  • Cash handling
  • Training and mentoring

Timeline

Keyholder Manager

Car Wash USA Express
01.2021 - 10.2024

Lead Associate

Subway
08.2018 - 11.2021

Lead Housekeeper

Choice Hotels
03.2017 - 02.2018

Housekeeper

Clarion
04.2012 - 02.2016

Dothan High

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Chelsy Coleman