Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsy Tillis

Houston

Summary

Versatile customer service representative known for outstanding communication and data entry skills. Experienced in resolving inquiries and processing transactions, committed to enhancing customer experiences and achieving operational excellence.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

U.S. Bank
Houston, TX
04.2022 - Current
  • Resolved customer inquiries efficiently, ensuring satisfaction and adherence to company policies.
  • Processed transactions accurately, maintaining compliance with banking regulations and internal procedures.
  • Showed great customer service skills.

Patient Service Representative

CVS Healthcare
Houston, TX
11.2021 - 04.2022
  • Facilitated patient registration and appointment scheduling, ensuring efficient workflow.
  • Managed prescription inquiries and processed medication orders accurately.
  • Educated patients on health services and medication management options available.
  • Handled billing inquiries, resolving issues to maintain patient satisfaction.

Customer Service Receptionist

Securitas Security Services USA
Houston, TX
09.2019 - 09.2021
  • Managed front desk operations, ensuring smooth visitor check-in and communication.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Scheduled appointments and coordinated meetings for staff and clients efficiently.
  • Maintained accurate records of visitor logs and appointment schedules for compliance.

Warehouse Worker

Amazon
Houston, TX
09.2017 - 07.2019
  • Operated forklifts and pallet jacks for efficient inventory movement
  • Conducted quality inspections to ensure compliance with safety standards
  • Assisted in training new employees on warehouse protocols and safety measures
  • Streamlined packing processes to enhance order fulfillment speed

Customer Service Representative

Houston Methodist
Houston, TX
03.2015 - 08.2017
  • Prepared and served food items while adhering to safety and sanitation standards.
  • Assisted in inventory management, ensuring stock levels met operational needs.
  • Trained new staff on food service protocols and customer interaction techniques.
  • Maintained cleanliness of work areas, equipment, and dining facilities to enhance guest experiences.

Education

High School Diploma -

Ross Shaw Sterling High School
Houston, TX

No Degree - Business

University of Phoenix
Tempe, AZ

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

U.S. Bank
04.2022 - Current

Patient Service Representative

CVS Healthcare
11.2021 - 04.2022

Customer Service Receptionist

Securitas Security Services USA
09.2019 - 09.2021

Warehouse Worker

Amazon
09.2017 - 07.2019

Customer Service Representative

Houston Methodist
03.2015 - 08.2017

High School Diploma -

Ross Shaw Sterling High School

No Degree - Business

University of Phoenix