Versatile customer service representative known for outstanding communication and data entry skills. Experienced in resolving inquiries and processing transactions, committed to enhancing customer experiences and achieving operational excellence.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
U.S. Bank
Houston, TX
04.2022 - Current
Resolved customer inquiries efficiently, ensuring satisfaction and adherence to company policies.
Processed transactions accurately, maintaining compliance with banking regulations and internal procedures.
Showed great customer service skills.
Patient Service Representative
CVS Healthcare
Houston, TX
11.2021 - 04.2022
Facilitated patient registration and appointment scheduling, ensuring efficient workflow.
Managed prescription inquiries and processed medication orders accurately.
Educated patients on health services and medication management options available.
Handled billing inquiries, resolving issues to maintain patient satisfaction.
Customer Service Receptionist
Securitas Security Services USA
Houston, TX
09.2019 - 09.2021
Managed front desk operations, ensuring smooth visitor check-in and communication.
Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Scheduled appointments and coordinated meetings for staff and clients efficiently.
Maintained accurate records of visitor logs and appointment schedules for compliance.
Warehouse Worker
Amazon
Houston, TX
09.2017 - 07.2019
Operated forklifts and pallet jacks for efficient inventory movement
Conducted quality inspections to ensure compliance with safety standards
Assisted in training new employees on warehouse protocols and safety measures
Streamlined packing processes to enhance order fulfillment speed
Customer Service Representative
Houston Methodist
Houston, TX
03.2015 - 08.2017
Prepared and served food items while adhering to safety and sanitation standards.
Assisted in inventory management, ensuring stock levels met operational needs.
Trained new staff on food service protocols and customer interaction techniques.
Maintained cleanliness of work areas, equipment, and dining facilities to enhance guest experiences.