Cheltonya Banks
Memphis,TN
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Marcos's Pizza
Memphis, TN
12.2023 - Current
- Notified customers of delays to decrease calls to support.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Delivery Driver
Marco's Pizza
Jonesboro, AR
08.2023 - 12.2023
- Maintained positive relationships with customers to promote further business opportunities.
- Ensured that the correct order was delivered to the customer.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
- Identified potential problems or complaints from customers and took appropriate action as necessary.
- Supplied wide range of customers with key products in alignment with specified amounts and schedules.
- Processed online payments via credit card, debit card or PayPal.
Delivery Driver
Pizza Hut
Jonesboro, AR
12.2022 - 02.2023
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Identified prospective customers by using business directories and following leads from existing clients.
- Presented customers with bills and receipts to collect payment for delivered food.
- Loaded and unloaded delivery vehicles with food items.
- Carried food in insulated bags to maintain hot or cold temperature.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Maintained vehicle according to company and state safety requirements.
Customer Service Representative
Ttechsolutions
Jonesboro, AR
04.2017 - 08.2019
- Researched complex cases involving multiple stakeholders requiring problem solving skills.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered patient questions and fielded complaints to resolve issues.
- Prevented key account losses by researching discrepancies and correcting problems.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
Education
High School Diploma -
Trezevant High School
Memphis, TN07-2003
Skills
- Load Balancing
- Order Verification
- Quality Assurance
- Mileage Tracking
- Payment Handling
- Safe Food Handling
- Customer Communication
- Smartphone Operation
- Motor Vehicle Operation
- Route Planning
- GPS Navigation
- Valid Driver's License
- Good Driving Record
- Clean Driving Record
- Safe Driving
- Hardworking and Responsible
- Problem-Solving
- Customer Service
- Excellent Sense of Direction
- Dedicated Team Player
- Phone Orders
- Delivery Confirmations
- Relationship Building
- Flexible Schedule
- Decision-Making
- Quick Learner
- Excellent Communication
- Claims Processing
- Insurance Verification
- Appointment Scheduling
- Strong Interpersonal Skills
- Stress Tolerance
- Follow-Up Skills
- Medical Terminology Knowledge
Timeline
Delivery Driver
Marcos's Pizza
12.2023 - Current
Delivery Driver
Marco's Pizza
08.2023 - 12.2023
Delivery Driver
Pizza Hut
12.2022 - 02.2023
Customer Service Representative
Ttechsolutions
04.2017 - 08.2019
High School Diploma -
Trezevant High School
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