CHENCHUN JIANG
Flushing,NY
Summary
Highly adaptable individual bringing 3 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership. Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Passenger Service Agent
Swissport
Jamaica, NY
10.2023 - Current
- Keyed passenger information into ticketing reservation system to process boarding passes.
- Ensured all safety protocols were followed during the check-in process.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Managed gate, ramp and cabin services for each flight.
- Greeted passengers and provided boarding instructions.
- Operated computerized system to handle ticketing and check-ins.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Utilized PA system to announce departures and changes to landings.
- Weighed luggage and collected fees for excess baggage.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Checked in passengers, assigned seats, and issued boarding passes.
Homecare Practical Nurse
ABI health care
Flushing, NY
03.2021 - 04.2023
- Assisted with client personal care needs to foster independence and well-being.
- Provided pre- and post-operative nursing care.
- Maintained a clean environment for all patients by adhering to infection control protocols.
- Documented patient medical histories, current symptoms and vitals.
- Supported patients with activities of daily living and functional mobility to improve comfort and quality of life and reduce pain.
- Prepared or examined food trays for conformance to prescribed diet.
- Collected blood, urine or sputum from patients to perform routine laboratory tests.
- Responded quickly in emergency situations by administering first aid or CPR when needed.
- Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
Education
High School Diploma -
Parkville High School & Center For Math/Science
Baltimore, MD06-2002
Skills
- Flight Logs Proofing
- Boarding Support
- Issuing Tickets
- FAA Regulations
- Passenger Assistance
- Departures Management
Languages
Cantonese
Professional
Mandarin
Professional
English
Professional
Timeline
Passenger Service Agent
Swissport
10.2023 - Current
Homecare Practical Nurse
ABI health care
03.2021 - 04.2023
High School Diploma -
Parkville High School & Center For Math/Science
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