Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emely Estrada

Portland,OR

Summary

Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

Overview

3
3
years of professional experience

Work History

Passenger Service Agent

Horizon Air
Portlandville, OR
06.2023 - Current
  • Facilitated the check-in process and boarding procedures for passengers, ensuring a smooth and efficient experience.
  • Assisted with baggage handling, addressing issues promptly to prevent delays.
  • Provided excellent customer service, resolving inquiries and complaints with a positive attitude.
  • Greeted passengers and provided boarding instructions.
  • Keyed passenger information into ticketing reservation system to process boarding passes.

ABM

SERVICE AGENT
Portland, OR
02.2023 - 05.2024
  • Acted as a Welcome Ambassador, providing warm greetings and assistance to passengers arriving and navigating the terminal.
  • Engaged proactively with passengers to offer guidance on directions, flight information, and general inquiries.
  • Explained available airport services to enhance passenger experience and satisfaction.
  • Stationed at key locations including the main ticket lobby to address questions and provide information.
  • Assisted international arriving passengers with customs procedures and airport navigation.
  • Supported TSA operations through bin running and other related tasks.
  • Maintained a high level of service while standing and walking for extended periods.

BOXLUNCH

Sales Associates
Portland, OR
12.2021 - 02.2023
  • Ensured the sales floor and assigned areas were visually appealing and met company standards.
  • Operated the register, utilizing expertise in products to process transactions efficiently and drive add-on sales through BOPIS (Buy Online, Pick Up In-Store) and curbside pickup.
  • Assisted with planogram updates, including changes to store layout, wall displays, fixtures, and merchandising.
  • Provided valuable insights on fashion trends to management and headquarters, contributing to product strategy and store presentation.
  • Supported the organization of stockroom inventory and maintained a clean and orderly store environment.

Education

High School Diploma -

FRANKLIN HIGH SCHOOL
Portland, OR
06-2021

Skills

  • Computer Terminal Operations
  • Security Screenings
  • Boarding support
  • Issuing tickets
  • FAA Regulations
  • Flight logs proofing
  • Check-in procedures
  • Passenger Assistance
  • Sales expertise

Languages

Spanish
Professional

Timeline

Passenger Service Agent

Horizon Air
06.2023 - Current

ABM

SERVICE AGENT
02.2023 - 05.2024

BOXLUNCH

Sales Associates
12.2021 - 02.2023

High School Diploma -

FRANKLIN HIGH SCHOOL

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Emely Estrada