Razia Khan
Burlingame,CA
Summary
Adept Passenger Service Agent with proven expertise in boarding gate procedures and exceptional customer service skills, honed at ABM Aviation. Excelled in coordinating schedules and assisting passengers, ensuring smooth operations at the United process center. Demonstrates a strong ability to improve passenger satisfaction and streamline flight preparations.
Overview
28
28
years of professional experience
Work History
Passenger Service Agent
ABM Aviation SFO Airport
San Francisco
04.2012 - 12.2024
- I check the boarding passes
- Answer phones
- Help passengers directing them to the right gates
- Frequently ask questions
- Work at the United process center
- Prepare outgoing items to the flight
Front Desk Supervisor
Holiday Inn
San Mateo, CA
09.2008 - 12.2013
housekeeping agent
Adult Care Center
suva
01.1997 - 12.2003
- cleaning
- making the bed
- sweeping and mopping
- transport
- equipment handling
- room setup
- trash removal
- linen handling duties
Housekeeping Cleaner
Home Care Agency
suva
02.1998 - 11.2003
Taking care of patients.
Helping them shower.
cleaning
transport
Equipment handling.
Room setup.
Trash removal.
Linen handling duties.
Food Service Worker
Sheraton Hotels
suva
04.1999 - 11.2002
- Performed general kitchen duties.
- food preparation
- storing dishes, utensils, pots
- storage and cleaning
- basic food production and food service
- general department sanitation.
- good customer service with the guests
- hardworking
- reliable
Education
GED -
Suva Muslim College
Fiji 11-2003
Skills
- Boarding gate procedures
- Fare computing
- Passenger ramp assistance
- Flight logs proofing
- Coordinating schedules
- Issuing tickets
- Good at customer service
- Good at helping people
- Good at cleaning
- Responsible when it comes to helping co-workers
- good in teamwork
Languages
Hindi
Full Professional
Timeline
Passenger Service Agent
ABM Aviation SFO Airport
04.2012 - 12.2024
Front Desk Supervisor
Holiday Inn
09.2008 - 12.2013
Food Service Worker
Sheraton Hotels
04.1999 - 11.2002
Housekeeping Cleaner
Home Care Agency
02.1998 - 11.2003
housekeeping agent
Adult Care Center
01.1997 - 12.2003
GED -
Suva Muslim College
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