Chenfei Ling
Brooklyn,NY
Overview
4
4
years of professional experience
Work History
Character Attendant
Shanghai Disney Resort
07.2022 - 07.2023
- Help guests interact with Disney Characters smoothly and assist in getting autographs in need.
- Assured a well-organized meet& greet area while creating a pleasant guest experience
- Monitored guests and enforced rules, maintaining safety for guests and characters.
- Known well about daily entertainment schedule and show locations and provided guests with alternative entertainment suggestions when applicable
Disney International College Program
Walt Disney World Resort-Animal Kingdom
11.2019 - 01.2020
- Acted as first point of contact for visiting guests.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Check tickets efficiently and answer customer questions when requested.
Disney International College Program
Walt Disney World Resort-Caribbean Beach Resort
08.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Master of Science - Event Management
New York University
New York, NY05.2025
Bachelor of Arts - Hospitality Management
Beijing Hospitality Institute
Beijing, China06.2022
Skills
- Time Management
- Safety and Security Procedures
- Teamwork and Collaboration
- Guest Relations
- Opera PMS system
- Crowd Security
- Cash Register Operation
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Character Attendant
Shanghai Disney Resort
07.2022 - 07.2023
Disney International College Program
Walt Disney World Resort-Animal Kingdom
11.2019 - 01.2020
Disney International College Program
Walt Disney World Resort-Caribbean Beach Resort
08.2019 - 10.2019
Master of Science - Event Management
New York University
Bachelor of Arts - Hospitality Management
Beijing Hospitality Institute