CHENGETAI MOYO
Stone Mountain,GA
Summary
Highly motivated, organized, and dependable person seeking a position with your company. Proven ability to follow instructions, solve problems, and to carry out tasks in an efficient matter. Team player with effective communication skills and a positive attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Qualfon
09.2025 - 02.2026
- Collaborated with team to deliver high-quality service, contributing to positive store atmosphere
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Bloomingdale's
03.2025 - 09.2025
- Resolved customer inquiries through effective communication and problem-solving techniques
- Assisted in training new team members on customer service protocols and tools
- Managed customer complaints with empathy, ensuring resolution and satisfaction
- Streamlined checkout processes to enhance efficiency during peak hours
- Implemented feedback mechanisms to improve service delivery based on customer insights
- Led initiatives to enhance the overall shopping experience, driving repeat customer visits
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Specialist II Global Business Services People Services
Walmart
09.2021 - 09.2024
- Supports assigned business area in the execution of practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends.
- Provide administrative support by assisting management with training other team members; supporting special projects involving research and review of data.
- Supports quality control by creating documentation that adheres to Walmart business rules; validating accuracy of data received; notifying management of quality issues or concerns;
- Tasked with identifying data trends and system and process issues and communicates to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed.
- Ensures compliance with local, state, and federal laws and regulations and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes;
- Responsible for implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.
- Provides customer service by responding to customer disputes and ad-hoc questions requiring research; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution;
- Responsible for analyzing, interpreting, and consolidating information into reporting for customer review and coordinating communication between customer and business area.
- Completes work assignments and priorities by using policies, data, and resources;
- Spearhead communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Associate
Amazon Fulfillment Center
02.2020 - 09.2021
- Ensured inventory accuracy to fill, complete order receipts and assemble shipping containers.
- Proficient with amazon's inventory management software.
- Recorded and escalated issues appropriate to parties to ensure that correct output on orders.
- Cross-trained in many areas of the fulfillment and logistic departments.
- Full understanding of production with adherence to strict safety, quality, and production standards.
- Maintained the accuracy and integrity of the fulfillment center through meticulous attention to detail at daily audits.
Instore- Shopper
Instacart
09.2018 - 02.2021
- Managed online orders shipped to our store and processed them for customer pick-up.
- Worked with contractors to get them what they needed and out of the store as quickly as possible.
- Established and maintained positive relationships with new and repeat, highly discerning customers and guests.
- Shopped grocery lists submitted by customers via the Instacart app and delivered groceries to personal residences
- Took time to ensure that each purchase was tailored to the customer's needs
- Ensured satisfaction of clientele through detailed product knowledge.
- Corresponded with personal clients through phone calls and emails, scheduling fitting appointments
Sales Associate
Goodwill of Greater Atlanta
11.2019 - 10.2020
- Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
- Multi-tasked between assignments, computer screens, and computer applications to complete
- Performed daily department tasks including stocking, creating merchandise displays, remerchandising, transferring merchandise, inventory control, and processing transactions.
- Responded to telephone inquiries by providing quality service to customers and associates.
- Assisted and trained new associates in all cash register responsibilities including balancing, handling customer purchases, and organizing cash register.
Office Manager
Dunwoody Upholstery
09.2016 - 11.2019
- Executed the reorganization of the stores' centralized customer service office for increased productivity
- Ensured compliance to all policies and procedures.
- Responsible for office operations, customer service, invoicing, scheduling appointments and filing paperwork
- Developed and maintained business relationships with customers, sales reps, customer service agents, and freight
- Responsible for overall supervision of all store functions and operations.
- Established strong relationships with associates from the Corporate Office, Warehouse and Delivery Service.
- Provided excellent Customer Service to internal and external customers.
Education
Bachelor of Science - Public relations
Kennesaw State University
Kennesaw, GA12.2017
Internship - Social Media & Public Relations
Mary Hall Freedom House
Sandy Springs, GA12.2017
Associates in Science - Business Administration
Georgia Perimeter College
Clarkston, GA12.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Relationship building
- Order processing
- Service upselling
- CRM software proficiency
Certification
- Pathstream
- Project Management Certificate
- October 2024
Timeline
Customer Service Representative
Qualfon
09.2025 - 02.2026
Customer Service Representative
Bloomingdale's
03.2025 - 09.2025
Specialist II Global Business Services People Services
Walmart
09.2021 - 09.2024
Associate
Amazon Fulfillment Center
02.2020 - 09.2021
Sales Associate
Goodwill of Greater Atlanta
11.2019 - 10.2020
Instore- Shopper
Instacart
09.2018 - 02.2021
Office Manager
Dunwoody Upholstery
09.2016 - 11.2019
Internship - Social Media & Public Relations
Mary Hall Freedom House
Associates in Science - Business Administration
Georgia Perimeter College
Bachelor of Science - Public relations
Kennesaw State University