Chenoa Mason
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Waitress
Stella's Pizza
04.2019 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Swim Lessons
Local Pool
06.2016 - 08.2018
- Taught daily swim instruction to students varying in ages and skill levels.
- Taught students pool and water safety guidelines.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Took notes strengths and weaknesses of each child in class to track progress.
- Prepared equipment before each class class and stored items promptly after classes.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Adapted teaching techniques to different learning styles.
- Motivated participants through one-on-one instruction and positive feedback.
Education
Still in College - Major: Political Science Minor: English
Rutgers
Camden, NJ05.2025
Skills
- Maintaining Clean Work Areas
- Dining Area Maintenance
- Restaurant Operation
- Food and Beverage Pairings
- Menu Memorization
- Anticipating Guest Needs
- Dietary Restrictions
- Sales Promotion
- Price Memorization
- Operational Efficiency
- Process Improvement
- Professional Relationships
- High-Volume Environments
- Attentive Service
- Cash Register Operations
- Positive Learning Environment
- Pool Safety
- Creative Thinking
- Informative Lectures
- Positive Reinforcement Strategies
Fitness
I recently got into fitness this past year. I found a great personal trainer that I can openly communicate my concerns, goals, and needs with. Fitness has taught me about discipline, meeting goals, consistency, and determination.
Timeline
Waitress
Stella's Pizza
04.2019 - Current
Swim Lessons
Local Pool
06.2016 - 08.2018
Still in College - Major: Political Science Minor: English
Rutgers
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