Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chequila Fisher

Noblesville

Summary

Experienced with customer engagement, ensuring positive and productive interactions. Utilizes persuasive communication to influence buying decisions and build rapport. Track record of identifying customer needs and providing tailored solutions.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Advisor II

OptumRx
04.2024 - Current
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.

Licensed Insurance Agent

GEICO, Government Employees Insurance
01.2023 - 03.2024
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.

Customer Experience Banker

Huntington National Bank
01.2022 - 01.2023
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Opened, closed, and updated accounts for customers.
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Educated customers on features and benefits of banking products and services.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.

Assistant Preschool Teacher

Tri County Head Start
10.2017 - 06.2021
  • Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
  • Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
  • Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
  • Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
  • Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
  • Implemented behavior management strategies effectively, promoting a positive atmosphere within the classroom.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Customer Service Representative

Whirlpool Corporation
02.2010 - 08.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Psychology

Ivy Tech Community College of Indiana
Noblesville, IN

Skills

  • Product knowledge
  • Sales techniques
  • Customer relationship management
  • Quote calculations
  • Financial advisory
  • Client education
  • Insurance consulting
  • HIPAA Compliance
  • Data Entry

Certification

  • Certified Phlebotomy Technician (CPT)
  • Women Entrepreneurship Certification
  • Licensed Insurance Agent

Timeline

Sales Advisor II

OptumRx
04.2024 - Current

Licensed Insurance Agent

GEICO, Government Employees Insurance
01.2023 - 03.2024

Customer Experience Banker

Huntington National Bank
01.2022 - 01.2023

Assistant Preschool Teacher

Tri County Head Start
10.2017 - 06.2021

Customer Service Representative

Whirlpool Corporation
02.2010 - 08.2016

Psychology

Ivy Tech Community College of Indiana

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Chequila Fisher