Cheray Brazelton
Las Vegas,NV
Summary
Results-driven training professional with a proven track record in developing and implementing impactful training programs. Skilled in creative problem solving and training needs analysis, ensuring alignment with organizational goals and enhancing employee performance.
Overview
12
12
years of professional experience
Work History
Trainer
Anthem Blue Cross Blue Shield
Las Vegas, NV
05.2018 - Current
- Developed and implemented training programs enhancing employee knowledge of healthcare regulations.
- Conducted assessments to evaluate trainee understanding and retention of material.
- Collaborated with cross-functional teams to identify training needs and design targeted curricula.
- Facilitated engaging workshops using adult learning principles to maximize participation.
- Analyzed training effectiveness through feedback surveys and performance metrics, driving continuous improvement initiatives.
- Streamlined onboarding processes, reducing time-to-competency for new hires across departments.
- Led strategic planning sessions to align training objectives with organizational goals and compliance requirements.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
Enrollment Specialist
United Healthcare
Minnetonka, MN
10.2014 - 05.2018
- Coordinated enrollment processes to ensure efficient and accurate member onboarding.
- Enhanced communication strategies to improve member engagement and satisfaction rates.
- Analyzed enrollment data to identify trends and inform process improvements.
- Implemented system updates to enhance functionality of enrollment management software.
- Updated, entered, and reviewed customer data.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Mentored junior staff, fostering a collaborative environment focused on continuous improvement.
Education
Associate - Accounting
Minneapolis Community And Technical College
Minneapolis, MN05-2006
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Train-the-trainer
- Group and individual instruction
- Course planning
- Training needs analysis
Accomplishments
- Supervised team of 3-75 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of LEDs in the development of New Hire, Workshop, and Upskill curriculum.
Timeline
Trainer
Anthem Blue Cross Blue Shield
05.2018 - Current
Enrollment Specialist
United Healthcare
10.2014 - 05.2018
Associate - Accounting
Minneapolis Community And Technical College