Cherdaria Wier

Lead MSA. Trained new hires with CHCS and MHS Genesis. Established a front desk MHS Genesis binder to assist all users with front desk functions. Observed and coached new msas on performance and reported directly to the supervisor on findings. Offered guidance with support for patients and providers. Addressed, solved issues, complaints, and positive ICE comments from patients and relatives. Greeted and checked patients in the clinic. Collected third party insurance worksheets, entered third party insurance, used AHLTA and CHCS systems, cancelled and rescheduled appointments with the clinic providers, relayed messages to the clinic teams through phone call, and corrected the daily appointments using the EOD. Answered phones, made copies of documents for patients and providers. Scheduled, cancelled, rescheduled appointments, and added/deleted appointment slots. Assisted Referral Management by scanning documents into patients records and created new encounters, troubleshooting Medpro/Aeromedical issues, assisted with in/out processing. I created business cards with important Tricare/Fort Rucker phone numbers, and was a DMHRSHi timekeeper. Cross trained as a contact representative for the call center and other health clinics. Genesis superuser that helped train MSAs when Lyster migrated to MHS Genesis as well as helping other staff in our department. Followed HIPAA guidelines, trained in Tricare Insurance. Selected to assist in three Genesis Go-Lives in three different states. Organized a Tricare and clinic information desk and bulletin board in the lobby which was recognized by the command team.

Received, reviewed, typed, screened, prepared, calculated dosages, labeled and filled physician's orders. Conducted clinic pharmacy inspections, maintaining up to date standards for each clinic. Removed out of date medications and placed expired medication on new ordering list. Received and returned calls to patients, on post and off post doctor’s offices. Conducted data entry and placed orders into the system. Handed out, educated, and provided excellent customer service to each patient. Participated in the largest curbside pharmacy operations at Mendoza.

Provided support for patients and providers. Prepared patient documents the day prior to their appointments. Collected third party insurance worksheets, used AHLTA and CHCS systems to book and cancel appointments with the clinic providers, relayed messages to patients and doctors through T-CONS, worked off the consult daily to book new patients. Organized patients charts and files, updated and verified demographic records. Placed inpatient consolidated reports into the correct day using the EOD in CHCS. Scanned, consolidated data from 2009-present into patient’s records/sharepoint. Answered phones, sent and received faxes, created provider schedules using the PAS keys via CHCS, and printed out the orders for vaccinations and injections. Oversaw appointment schedule workflow and made adjustments where necessary, and covered MSC1 clinic.

Received, reviewed, prepared, and filled physician orders. Followed all compounding mixing regulations, ensured proper maintenance, cleaned assigned medication dispensing stations. Verified customer information and insurance provider. Assisted in conducting medication storage area inspections. Received and processed orders for controlled substances Labeled products appropriately, including cautionary or auxiliary labels. Inventoried, placed orders, checked in drugs and supplies, stocked shelves and removed outdated items from inventory. Data entry and placed medication orders into the system. Initiated orders for pharmaceuticals and found alternate sources of supply for items in out-of-stock situations, emergency one-time orders, multi-source, and special requests including emulsions and liquids. Processed returned medications from the facility for credit or destruction. Excellent knowledge of Data Entry Ring prescriptions at cash register, interacted with customers, answered questions and complaints, reviewed customers profile for medication refills and updated health history if needed. Reviewed medication and information with pharmacist on duty to complete customers and physician orders.

Developed curriculum for children ages 2-4, incorporating art education, followed and taught curriculum via the Kindercare curriculum book, made and reviewed activity plans, and created art and sensory activities to stimulate and engage the children in social, emotional, cognitive, and physical development.

I observed, took anecdotal notes, and pictures of the children engaging in the activities and made a portfolio with all of their work in the development area to show their parents during conference times. Participated and conducted parent/teacher conferences, created behavioral plans for children requiring extra attention, gave medication to child requiring medical attention, drove the children on field trips, trained incoming teachers, assisted the director in center tours, followed the food program, attended the necessary on job training, professional development days, and renewed CPR, first aid, and universal precautions.