Chere Malone
Clinical Pharmacy Liaison
Breesport,NY
Summary
I am currently looking for employment with a highly motivated and positive working environment within a clinical remote setting. I have several years of experience in a clinical, inpatient and retail-pharmacy setting. I believe that my past experiences and positive attitude would make me a great fit at any pharmacy but I would like to further expand my skill set in a clical pharmacy realm. Professional with strong background in clinical pharmacy, equipped to support healthcare teams in delivering optimal patient care. Skilled in medication management, patient counseling, and collaborating with pharmacists and healthcare providers. Known for reliability, adaptability, and results-driven approach. Consistently fosters collaborative environment to achieve team objectives and enhance patient outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Pharmacy Liaison
CPS / Arnot Specialty Pharmacy
03.2024 - Current
- Collaborated with pharmacists to ensure optimal drug therapy for patients, resulting in better health outcomes.
- Participated in quality improvement initiatives, leading to higher safety standards within the pharmacy department.
- Provided exceptional customer service, addressing both patient and provider concerns promptly and professionally.
- Enhanced patient care by providing timely and accurate medication information to healthcare providers.
- Developed strong relationships with healthcare team members, fostering a collaborative approach to patient care.
- Assisted with prior authorization requests, helping patients obtain necessary medications while minimizing delays.
- Maintained accurate patient records by diligently updating prescription data in pharmacy management software systems.
- Streamlined communication between pharmacists and prescribers by efficiently managing incoming phone calls and messages.
- Coordinated medication deliveries with external partners, ensuring timely receipt by patients.
- Resolved insurance billing issues promptly for enhanced revenue collection while minimizing impact on patients'' financial burden.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy/Oncology Technician
Arnot Ogden Hospital
10.2015 - 03.2024
- Responsible for numerous duties while under the supervision of a pharmacist that demonstrate my skills and attention to detail
- Examples of this would include compounding and mixing a number of chemo therapy medications; dose rounding of specific chemo therapies prior to preparation; ordering and maintaining all chemo therapy medications; and maintaining all proper state required documentation pieces
- Personally responsible for making sure all the correct product sizes and lots were used when mixing to stay compliant with billing and reimbursement
- This also expanded into completing chart audits from insurance companies in an accurate and timely manner
- Provided excellent customer service with every interaction with nursing and providers
- Upholding USP 800 standards for the appropriate cleaning techniques of hazardous drug compounding areas
- Responsibilities also expanded to the standard institutional pharmacy technician role that includes accurately filling narcotics, order entry from physician orders, maintenance of automatic drug dispensing systems and keeping inventory accurate
Pharmacy Technician
Geroulds Professional Pharmacy
01.2012 - 01.2015
- Performed a number of duties while under the supervision of pharmacist that highlighted my ability to provide excellent and continuous customer service
- Counted and filled prescriptions in a timely manner and the accurate input of prescriptions
- Called insurance companies to aid in the procurement of prior authorizations when necessary
- Properly filled out Medicare paperwork to ensure proper billing
Education
Associates Degree -
College
Corning, NY01.2005
Certification
PTCB certified, 000370-01, 06/30/23
- CPhT - Certified Pharmacy Technician
Skills
- Detail-oriented
- Insurance verification
- Drug interactions
- Pharmacy software
- Answering customer questions
- Patient confidentiality
- Pharmacy and customer records management
- Insurance billing
- Processing payments
- Updating medication histories
- Record preparation
- Insurance reconciliation
- Resolving customer issues
- Supporting pharmacy operations
- Attention to detail
- Abilities
- Excellent communication
- Effective communication
- Verbal and written communication
- Recordkeeping and documentation
- Multitasking Abilities
Timeline
Clinical Pharmacy Liaison
CPS / Arnot Specialty Pharmacy
03.2024 - Current
Pharmacy/Oncology Technician
Arnot Ogden Hospital
10.2015 - 03.2024
Pharmacy Technician
Geroulds Professional Pharmacy
01.2012 - 01.2015
Associates Degree -
College
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