Cheree Bradley
Leavenworth
Summary
Knowledgeable Detention Counselor with solid track record in providing compassionate and effective counseling services. Leveraged therapeutic techniques to support clients in overcoming personal challenges and improving mental health. Demonstrated proficiency in active listening and emotional intelligence, fostering safe and supportive environment for clients.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Detention Counselor
Core Civic Inc.
06.2025 - Current
- Enforce policies to ensure Safety First.
- Makes daily rounds into the units.
- Orientate new detainees regarding policies and procedures
- Conduct count, perform safety and sanitation inspection, perimeter checks, pat searches and property searches
- Transport detainees and visitors throughout the facility
- Develop individualized treatment plans to address client needs and promote rehabilitation.
- Facilitate group therapy sessions, encouraging open communication and emotional support among participants.
Customer Service Agent - Remote
Maximus
09.2023 - 06.2025
- FEMA Registration Intake Officer
- Efficiently acquiring and inputting crucial data to streamline the registration process.
- Data entry
- Manage all inbound calls, skillfully and efficiently directing each call to the appropriate Department with confidence and precision.
- Customer service expert
- Maintain a professional and compassionate demeanor when providing support to those affected by natural disasters.
- Strictly adhere to establish policies and procedures to ensure the safety and confidentiality of our client's information.
Licensed Insurance Agent
North American Senior Benefits
05.2022 - 09.2023
- Texas Licensed Insurance Agent w/E&O - established contractual agreements with a number of reputable insurance agencies.
- Goal is to issue and deliver insurance policies to customers through direct in-person interactions, leads, and telephone sales.
- Develop Lasting relationships with contracts to ensure loyalty and grow revenue.
Bus Operator
Metropolitan Transit Authority of Harris County
03.2015 - 05.2022
- Interpreted drawings and schematics to pinpoint sources of mechanical/ electrical issues (VFD motor control, PLC, gearbox...)
- In the event of a production line breakdown, experts are immediately called upon to carry out necessary repairs.
- Performed the scheduled Preventive Maintenance on the equipment.
- Performed production Line changeovers (Labeling machines, packaging, quality insurance and palletizing systems)
Correctional Officer
CCA- Leavenworth Detention Center
01.2003 - 05.2006
- Monitored inmate behavior to maintain safety and security within the facility.
- Conducted routine inspections of premises to identify safety hazards and ensure compliance with regulations.
- Implemented conflict resolution strategies to de-escalate volatile situations among inmates effectively.
Correctional Officer
CCA- David L. Moss Detention Center
04.2000 - 01.2003
- Trained new staff on operational procedures, fostering a culture of safety and adherence to protocols.
- Collaborated with law enforcement agencies to facilitate inmate transfers and manage security logistics.
- Led emergency response drills, improving preparedness for critical incidents among staff and inmates alike.
Education
Associate of Applied Science - Criminal Justice
Kaplan University
Chicago, IL07.2008
Skills
- Skilled in intake interviewing
- Counseling
- Mental health support
- Exceptional communication and Negotiations skills
- Strategic Partnerships
- Sales expertise
- Client Prospecting
- Strong customer relations
- Microsoft Office Suite
Certification
- Homeland security clearance
- Insurance Producer License
- Life Insurance License
- CDL B
- Air Brake Endorsement
- Passenger Endorsement
Timeline
Detention Counselor
Core Civic Inc.
06.2025 - Current
Customer Service Agent - Remote
Maximus
09.2023 - 06.2025
Licensed Insurance Agent
North American Senior Benefits
05.2022 - 09.2023
Bus Operator
Metropolitan Transit Authority of Harris County
03.2015 - 05.2022
Correctional Officer
CCA- Leavenworth Detention Center
01.2003 - 05.2006
Correctional Officer
CCA- David L. Moss Detention Center
04.2000 - 01.2003
Associate of Applied Science - Criminal Justice
Kaplan University