Tracie Phillips
Humble,Texas
Summary
Dedicated and goal-oriented professional eager to seeking a position with a growing organization where I can learn and make a positive impact. Skilled Detention Counselor with strong background helping detainees overcome personal challenges and cope with triggering situations. Focused on facilitating exploration of issues, developing individualized plans and developing important skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Detention Counselor
Core Civic
02.2024 - Current
- Ensures that services and programs are delivered to inmates assigned to the unit at a time and manner as designed
- Conduct and attend regular meetings with unit staff, including correctional officers, to gather suggestions to make the unit safer, more secure and a better place to come to work
- Provide individual and group counseling to assigned inmates
- Participate in the intake process, collect, organize and analyze information about individuals through records, tests, interviews and professional sources to appraise their interests, needs, aptitudes, abilities and personality characteristics, of establishing goals and developing plans
- Provide general supervision of Detention Officer and inmates/residents on the shift in the performance of their duties and evaluate as prescribed by facility and corporate policy
- Training new employees; listening to complaints and effectively resolving disputes or problems; developing work schedules for subordinates; monitoring post assignments; approving leave request; and preparing inmates/residents work assignments
- Attend seminars, workshops, conferences, etc., as required
Detention Officer
Core Civic
09.2018 - 02.2024
- Provides a safe and secure environment with direct supervision of detainees on work assignments and during all other phases of activity within the facility
- Escort detainees to job sites, medical facilities, or wherever they are needed in a timely, secure manner
- Manage confrontational situations as they arise to maintain security
- Monitors visiting hours and visitors, ensuring authorization of each visitor; checks for signatures on all pertinent documents; searches each detainee after visiting hours are over
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
Caregiver/Provider
Optimal In-Home Care
05.2014 - 06.2022
- Organized and transported patients to personal activities and doctor's appointments
- Provided companionship and participated in daily activities
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor
- Bathed, dressed, and undressed patients; Assisted patients with personal and financial affairs
- Assisted clients with activities of daily living, promoting independence and quality of life.
Marketing Consulting
Next Step Clinic
01.2017 - 06.2018
- Undertake projects analyze situations and provide expert advice to address various needs
- Collect data, develop strategies, propose solutions
- Making recommendations for improvement and presenting these to clients
- Increased brand awareness by developing and executing targeted marketing campaigns.
Correctional Officer
Harris County (CSCD)
11.2006 - 06.2008
- Inspect facilities to ensure that they meet security and safety standards
- Conduct searches in the facility, such as of persons and property, for rule violations
- Supervise activities of people in custody
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
Education
High School Diploma -
M.B. Smiley High School
Houston, Tx05.2005
Skills
- Leadership and Mentoring
- Training and Development
- Problem Solving
- Decision Making
- Multi-tasking
- Prioritization
- Deadline Management
- Microsoft Office Suite
- Correspondence Management
- Database Management
- Records Management
- Filing Systems
- Measurable and Teachable
- Communication Skills
- Human Behavior Knowledge
- Performance Knowledge
- First Aid
- CPR
- Public speaking ability
- Counseling
- Skilled in intake interviewing
- Mental Health Support
Accomplishments
Core Civic Employee of the Month Recognition
01/2021, 02/2023
Certification
- CPR/AED Certification
- Certified to Hire
- Presentation Skills Certification
- Supervisory Training
Languages
Spanish
Limited Working
Timeline
Detention Counselor
Core Civic
02.2024 - Current
Detention Officer
Core Civic
09.2018 - 02.2024
Marketing Consulting
Next Step Clinic
01.2017 - 06.2018
Caregiver/Provider
Optimal In-Home Care
05.2014 - 06.2022
Correctional Officer
Harris County (CSCD)
11.2006 - 06.2008
High School Diploma -
M.B. Smiley High School
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