Kevin Charity
Henrico,Virginia
Summary
Detention Counselor with expertise in cognitive behavioral therapy, group facilitation, and resident behavior monitoring. Uses active listening, validation, and problem-solving strategies to build therapeutic relationships, support healthier coping skills, and keep detailed notes for ongoing case management.
Overview
20
20
years of professional experience
Work History
Detention Counselor
James River Juvenile Detention Center
Goochland, VA
03.2024 - Current
- Developed individualized counseling plans for residents to incorporate short-term and long-term goals. Implement evidence-based counseling strategies to support juvenile rehabilitation, focusing on behavioral modification and positive development outcomes.
- Implemented behavioral modification strategies to help residents develop healthier coping mechanisms.
- Utilized motivational interviewing techniques to encourage positive change in residents lives.
- Used cognitive behavior therapy to assist residents in recognizing and redirecting poor habits.
- Established trusting therapeutic alliances with residents through empathetic listening, validation, and unconditional positive regard.
- Enhanced residents emotional well-being by conducting individual and group therapy sessions.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Assisted residents in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Empowered residents by educating them about available community resources to support their self-sufficiency.
- Ensured effective case management by maintaining accurate documentation of resident interactions, assessments, and progress notes.
- Maintained detailed resident records to track progress and adjust treatment plans.
- Advocated for residents needs, connecting them with community resources to support their well-being.
Driver
Medline Industries, Inc
Chester, VA
07.2021 - 12.2023
- Planned delivery routes using tablet for efficient navigation
- Conducted pre-trip inspections on truck to ensure safety and compliance
- Completed post-trip inspections on truck to assess condition and report issues
- Verified loads against paperwork to ensure accuracy
- Checked equipment availability for timely deliveries
- Scan and Deliver product
Driver
Sherwin-Williams
Richmond, VA
01.2020 - 04.2021
- Drive from destination to destination within the state
- Use handheld device to accept and complete deliveries
- Loaded and unloaded products efficiently to maintain workflow and ensure accurate deliveries
- Maintained vehicle cleanliness and refueled at designated stations to ensure safe and reliable transport
- Communicated with vendors using customer service skills to ensure timely delivery and address concerns
- Assist with stocking store
Cashier
Walmart
Richmond, VA
03.2012 - 02.2014
- Balanced cash drawers daily to ensure accuracy
- Delivered customer service to internal and external customers, enhancing overall shopping experience
- Organized checkout areas to enhance customer flow
- Processed merchandise returns efficiently, maintaining customer satisfaction and inventory accuracy
- Measured weight of products for accurate pricing
- Conducted training sessions for new employees on procedures
- Implemented operational procedures daily, ensuring compliance and smooth operations
- Generated daily performance reports
- Used handheld walkie talkie for effective team communication
Fitness Center Specialist
Department Supply Center Richmond
Richmond, VA
03.2011 - 08.2011
- Rendered exceptional customer service to patrons
- Resolved patron inquiries regarding pricing, availability, and facility policies, ensuring clear communication and satisfaction
- Prepared event spaces by setting up areas for reserved events, facilitating smooth operations and positive patron experiences
- Assigned locker space and/or clothing containers to patrons
- Provided requested items to patrons
- Managed laundry operations by washing and drying linens and uniforms, maintaining cleanliness and readiness for facility use
- Maintained daily log of facility activities
Directors Assistant
ECPI University
Richmond, VA
05.2010 - 08.2010
- Facilitated effective communication with customers, employees, and external entities to ensure smooth interactions
- Executed administrative and clerical duties to support daily office operations
- Distributed and clarified information for various individuals to enhance understanding and engagement
- Operated office machines such as copiers, scanners and facsimiles
- Received, organized, and distributed incoming mail to appropriate departments.
- Sorted and organized outgoing mail for distribution.
- Moved and delivered donated items to designated locations.
Post Office Mail Clerk
USPS
Richmond, VA
11.2006 - 02.2007
- Provided exceptional customer service by resolving issues promptly and addressing concerns with empathy and professionalism.
- Enhanced customer experience through knowledgeable assistance on postal services and products, contributing to positive interactions.
- Increased customer satisfaction ratings through diligent attention to detail in handling sensitive or fragile packages.
- Prioritized urgent or time-sensitive deliveries while maintaining accuracy and efficiency in regular tasks, ensuring timely service.
- Improved workplace safety by conducting regular equipment checks and maintaining clean, hazard-free workspaces, fostering a secure environment.
Education
Class A CDL -
CDS At John Tyler
Chester, VA07-2019
Bachelor of Science - Criminal Justice
Strayer University-Virginia
Richmond, VA12-2015
Skills
- Counseling
- Case Management
- Behavioral intervention
- Behavioral assessment
- Trauma-informed care
- Crisis intervention
- Therapeutic group facilitation
- Case documentation
- Problem Solving
- Team Collaboration
- Communication
- Active listening techniques
- Empathetic communication
- Mentoring
- Conflict Resolution
- Leadership
- Behavior monitoring
Personal Information
- Title: Detention Counselor
- Driving License: Class A CDL
Additional information
- Jacob L. Adams Elementary School, Mentor (Volunteer), Richmond, VA, 2010-04, 2015-08, Mentored at risk youth, Chaperoned youth on field trips, Monitored youth during hallway and dining hall movement, Tutored youth one on one, Organized group activities that promoted team building and interpersonal skills among mentees., Served as a positive role model for at-risk youth, inspiring them to make better life choices., Collaborated with fellow mentors to share resources, best practices, and feedback for continuous improvement in the mentoring process.
- Henrico County (Oakland Village Community Center), Mentor (Volunteer), Richmond, VA, 2006-06, 2009-09, Mentored at risk youth, Chaperoned youth on field trips, Tutored youth one on one
Timeline
Detention Counselor
James River Juvenile Detention Center
03.2024 - Current
Driver
Medline Industries, Inc
07.2021 - 12.2023
Driver
Sherwin-Williams
01.2020 - 04.2021
Cashier
Walmart
03.2012 - 02.2014
Fitness Center Specialist
Department Supply Center Richmond
03.2011 - 08.2011
Directors Assistant
ECPI University
05.2010 - 08.2010
Post Office Mail Clerk
USPS
11.2006 - 02.2007
Class A CDL -
CDS At John Tyler
Bachelor of Science - Criminal Justice
Strayer University-Virginia