Charles Prescott
Columbus,GA
Summary
Highly motivated and results-driven professional with exceptional skills and a highly organized, process-oriented approach. Proven track record of success. Seeking a position within your organization to utilize expertise in driving impactful outcomes and making a significant contribution to the company's growth and success.
Overview
17
17
years of professional experience
Work History
Detention Counselor
CoreCivic
07.2023 - Current
- Ensured facility security and resident safety through vigilant supervision, conflict resolution, and consistent adherence to correctional policies and procedures.
- Maintained order and disciplined among residents by enforcing rules, conducting regular inspections, and responding swiftly to incidents or emergencies.
- Adapted to multiple critical roles across various operational areas including armory and key control, housing units, kitchen supervision, medical escort, and visitation security.
- Demonstrated situational awareness and effective communication when monitoring high-risk individuals and coordinating with internal departments.
- Utilized de-escalation techniques to resolve conflicts, minimize physical confrontations, and promote a safer facility environment.
- Monitored and managed access to secure areas, ensuring accountability and control of weapons, keys, and sensitive materials.
Back-up Supervisor
Aftermath
04.2023 - 07.2023
- Performed trauma and crime scene cleanup in compliance with OSHA and EPA regulations, ensuring complete removal of biohazards and restoration of affected environments.
- Handled sensitive and potentially hazardous materials (bloodborne pathogens, bodily fluids, etc.) using industry-standard PPE, disinfectants, and decontamination protocols.
- Maintained discretion and professionalism while interacting with law enforcement, property owners, and grieving families during emotionally intense situations.
- Managed hazardous waste disposal, ensuring safe packaging, transportation, and documentation according to state and federal guidelines.
- Trained in proper use of decontamination equipment, including HEPA vacuums, ozone machines, and ATP testing devices to ensure site cleanliness.
- Built long-term client relationships, resulting in repeat business and referrals within both residential and commercial markets.
- Created estimates and negotiated contracts, tailoring service packages to meet client needs and budgets.
- Generated leads and closed sales by educating potential clients on specialized cleaning services, showcasing industry expertise and building trust.
Utility Worker
WestRock
04.2022 - 10.2022
- Operated heavy machinery and tools including Bobcats, circular saws, and various hand and power tools to support construction and landscaping projects.
- Performed routine site maintenance by policing work areas for debris, ensuring a clean, safe, and organized environment.
- Cut and processed wood for structural and functional purposes, demonstrating accuracy and adherence to safety protocols.
- Assisted in a variety of manual tasks, including loading/unloading materials, site prep, and supporting skilled tradespeople as needed.
- Followed safety procedures and guidelines to minimize risk and ensure compliance with company and OSHA standards.
City Carrier Assistant
United States Postal Service
11.2021 - 02.2022
- Delivered packages and mail on assigned routes efficiently and on schedule for Amazon and other merchants, ensuring timely and accurate drop-offs.
- Managed high-volume delivery routes, adapting to changing traffic and weather conditions while meeting strict deadlines.
- Provided exceptional customer service by answering questions and resolving concerns from both internal teams and external customers with professionalism.
- Maintained detailed delivery records, tracking package status and confirming deliveries through handheld scanning devices and route software.
- Upheld company standards for safety and customer satisfaction, consistently receiving positive feedback and maintaining a clean delivery record.
Plasma Processor
Octapharma
09.2021 - 12.2021
- Prepared outbound shipments of plasma samples and medical supplies, ensuring accurate labeling, secure packaging, and timely dispatch to laboratory facilities.
- Performed inventory checks to track supply levels, replenish stock, and avoid shortages of critical materials needed for daily operations.
- Generated and organized documentation for Quality Assurance (QA) inspections, supporting regulatory compliance and internal audits.
- Collected and processed plasma samples according to strict protocols, maintaining sample integrity and meeting laboratory standards for testing and analysis.
- Collaborated with QA teams and lab personnel, ensuring seamless transfer of information and adherence to health and safety regulations.
Bible Study Teacher
Unity and Strength Outreach Ministries
12.2018 - 12.2019
- Led weekly Bible study sessions, developing lesson plans, coordinating materials, and facilitating discussions tailored to diverse audiences.
- Fostered a welcoming and respectful group environment, encouraging participation, personal growth, and open dialogue.
- Provided mentorship and guidance to group members, offering spiritual support and personal encouragement.
- Organized community outreach and service activities, reinforcing group values and promoting real-world faith application.
- Adapted teaching styles and content to suit different age groups, spiritual maturity levels, and learning preferences.
- Demonstrated strong public speaking, planning, and interpersonal skills through consistent leadership and engagement.
Correctional Detail Officer
Columbus Consolidated Government
12.2015 - 04.2019
- Maintained 100% accountability for all inmates assigned to work detail, ensuring security, compliance, and safe operations throughout shifts.
- Supervised daily offender activities and mass movement, enforcing policies, monitoring behavior, and de-escalating conflicts to maintain order.
- Trained inmates on the safe and proper use of tools, equipment, and chemicals, reinforcing workplace safety and operational efficiency.
- Policed and maintained public parks, ensuring cleanliness, safety, and compliance with community standards during offender work details.
- Maintained detailed logbooks and documentation, recording daily activities, incidents, and operational updates for reporting and audits.
- Protected the public while armed, exercising sound judgment and vigilance during transportation and community-based assignments involving inmates.
Juvenile Correctional Officer II
Department of Juvenile Justice
08.2010 - 12.2015
- Enforced facility rules and state-mandated policies to ensure the safety, security, and proper conduct of youth in a structured environment.
- Supervised juveniles during daily activities, promoting positive behavior, conflict resolution, and adherence to scheduled routines.
- Maintained cleanliness and order of youth dormitories, fostering a safe, sanitary, and respectful living space.
- Conducted inventory checks and managed key/tool control logs, ensuring security and accountability of all restricted items and equipment.
- Transported juveniles safely to and from external locations, maintaining supervision and compliance with transportation protocols.
- Monitored and screened visitors, safeguarding facility security while maintaining professionalism and clear communication.
- Utilized strong verbal and nonverbal communication skills to de-escalate tense situations, build rapport with youth, and coordinate with staff.
- Demonstrated exceptional communication and interpersonal skills, contributing to a positive and cooperative team environment.
Customer Service Advocate II
Blue Cross Blue Shield of Georgia
09.2008 - 02.2010
- Provided exceptional customer service to members and healthcare providers, assisting with benefit explanations, policy questions, and claims inquiries.
- Guided providers on proper CPT code usage, ensuring accurate billing and claims processing in accordance with insurance policy requirements.
- Educated members on available programs and policy options to help them maximize the value of their coverage and make informed decisions.
- Responded to written and verbal inquiries, delivering timely, accurate, and courteous follow-ups to both members and providers.
- Answered and managed multi-line phone systems, routing calls efficiently and connecting customers to appropriate departments for specialized assistance.
- Collaborated with internal teams to ensure smooth communication and resolution of escalated issues regarding coverage, claims, or benefits.
Education
Associate of Science - Social Worker
Georgia Military College
Milledgeville, GA05-2028
Diploma -
Columbus High School
Columbus, GA05.1996
Skills
- Team leadership
- CPT coding
- Hands-on laboratory experience
- Service excellence
- Skill development training
- Effective conflict resolution
- Landscape design
- Data organization and oversight
- Information security
- Quality patient care
- Phlebotomy
- HIPAA
- Computer Skills
- Data Entry
- Analysis skills
- Venipuncture
- Medical terminology
- Time Management
- Document organization
- Surveillance
- Emergency CPR techniques
Timeline
Detention Counselor
CoreCivic
07.2023 - Current
Back-up Supervisor
Aftermath
04.2023 - 07.2023
Utility Worker
WestRock
04.2022 - 10.2022
City Carrier Assistant
United States Postal Service
11.2021 - 02.2022
Plasma Processor
Octapharma
09.2021 - 12.2021
Bible Study Teacher
Unity and Strength Outreach Ministries
12.2018 - 12.2019
Correctional Detail Officer
Columbus Consolidated Government
12.2015 - 04.2019
Juvenile Correctional Officer II
Department of Juvenile Justice
08.2010 - 12.2015
Customer Service Advocate II
Blue Cross Blue Shield of Georgia
09.2008 - 02.2010
Associate of Science - Social Worker
Georgia Military College
Diploma -
Columbus High School
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