Cherelle Celestine
Frisco,TX
Summary
Customer-focused professional with strong experience in customer service, data entry, and route-based work. Eager to deliver exceptional tenant experiences as a Leasing Agent while maintaining accuracy and efficiency in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing Agent
Golden Gate Apartments
Atlanta, GA
06.2024 - 07.2025
- Delivered personalized customer service to prospective and current tenants, conducting property tours and presenting lease options to match individual needs and preferences
- Utilized Yardi property management software for accurate data entry, processing lease applications, renewals, and tenant records
- Managed full-cycle leasing processes including application verification, document collection, and move-in coordination
- Built strong tenant relationships by addressing inquiries, resolving concerns, and ensuring high satisfaction levels
- Collaborated with maintenance and management teams to maintain community standards and occupancy goals
- Handled administrative paperwork and computer systems with precision in a fast-paced apartment environment
Leasing Agent
Flats at East Atlanta
Atlanta, GA
09.2023 - 06.2024
- Tailored custom experiences for renters looking for a place to stay, collaborating closely with Liza Asian to create personalized housing solutions
- Performed detailed data entry and record maintenance in property management systems for applications, leases, and resident files
- Conducted leasing consultations, property showings, and sales presentations that successfully converted prospects into tenants
- Processed paperwork, verified documentation, and ensured compliance with leasing policies and procedures
- Provided responsive customer service to resolve tenant issues and maintain positive community relations
- Supported daily office operations including scheduling, filing, and multitasking across multiple priorities
Customer Service Representative
State Farm Arena
Atlanta, GA
06.2021 - 08.2023
- Delivered high-volume customer service to thousands of guests during major events, assisting with seating, directions, ticket issues, and facility needs
- Resolved complaints and escalated situations professionally while maintaining a positive guest experience in a dynamic environment
- Performed data entry and transaction processing for concessions, merchandise, and guest accommodations
- Worked directly under supervisor Patrick White to uphold service standards, safety protocols, and team efficiency
- Managed scheduling coordination and route support for event-day operations
- Built rapport with diverse customers through clear communication and quick problem-solving
- (under Patrick White)
Data Entry Specialist / Customer Service Representative
Affirm
Atlanta, GA
08.2019 - 01.2020
- Executed high-accuracy data entry for customer accounts, applications, and financial records in CRM and database systems
- Provided responsive customer service via phone and email, addressing account inquiries and resolving issues efficiently
- Verified documentation and updated records to ensure data integrity and compliance
- Multitasked between data processing, customer support, and administrative tasks in a fast-paced fintech setting
- Maintained detailed logs and reports while meeting daily accuracy and volume targets
Education
High School Diploma -
Penn Foster High School
Chandler, AZAssociate’s Degree - undefined
06.2027
Skills
- Yardi Property Management Software
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry & Database Management
- Customer Service & Tenant Relations
- Lease Administration & Application Processing
- Conflict Resolution & De-escalation
- Multitasking in Fast-Paced Environments
- Route Planning & Logistics Support
- Basic Life Support (BLS) Certified
Certification
Basic Life Support (BLS) Certification
Timeline
Leasing Agent
Golden Gate Apartments
06.2024 - 07.2025
Leasing Agent
Flats at East Atlanta
09.2023 - 06.2024
Customer Service Representative
State Farm Arena
06.2021 - 08.2023
Data Entry Specialist / Customer Service Representative
Affirm
08.2019 - 01.2020
Associate’s Degree - undefined
High School Diploma -
Penn Foster High School