Teresa Lents
Indianapolis,IN
Summary
Proven track record in enhancing operations and exceeding service level agreement goals while demonstrating exceptional attention to detail. Ability to multitasking in a fast-paced environment while providing excellent customer service. Skilled in work orders with supporting documentation tracking to completion. Creative and analyitical thinking with problem solving abilities adds to my skill set. Salesforce ,Yardi, Microsoft teams, Microsoft Office,Word and Excel. Adept at contract negotiation while excel in fostering strong relationships and delivering results. My excellent communication skills ensure client satisfaction and operational efficiency.
Overview
29
29
years of professional experience
Work History
Senior Administration Leasing Agent
Main Street Renewal
8930 Bash St # F, Indianapolis, IN 46256
09.2016 - 07.2024
- Over 7 years experienced in fast past multi tasked enviroment.
- Maintaining high level attention to details.
- Meeting or exceeding company SLA goals.
- Processing applicantion with credit and background checks.
- Reviewing product warranties for techs before scheduling repairs.
- Excellent communication skills with follow up internally and externally.
- Calculating total proceeds owed with verifinication of payment before access codes released.
- Property auditing for marketing syndication.
- Creating work orders, assigning vendors, tracking progression.
Administration Leasing Agent
Cordia USA
Indianapolis, IN
04.2013 - 07.2016
- Marketing and staging residental rental properties.
- Procurring applications .
- Processing move ins / move outs within property management software.
- Collecting and processing rent.
- Scheduling work orders to insure tenant satisfaction.
Real Estate Agent
American Wholesale Properties
Indianapolis, IN
04.2011 - 04.2013
- Managing all aspects of sales to finalize.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed strong relationships with mortgage brokers, attorneys other professionals to streamline the home buying process for clients.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Real Estate Agent
Century 21
Carmel, IN
05.1995 - 04.2013
- Residental buyer agent and sellers agent in Bank REO, HUD and VA foreclosures.
- Prepared purchase agreement with addendum. See clients through complete real estate transaction.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
Education
General Studies
Ivy Tech Community College of Indiana
Indianapolis, INRECP
Indianapolis, IN05.1995
Skills
Sales
Familiarity with surrounding areas
Vendor Negotiation
Marketing and advertising
Maintenance knowledge, scheduling work orders
Leasing and Sales
Analytical and Critical Thinking
Good Telephone Etiquette
Active Listening
Organization and Time Management
Excellent Communication
Dependable and Responsible
Yardi property management software
Salesforce , Docusign, Smart sheet
Ability to adapt to changing priorities and goals
Outlook,Windows,Excel
Additional Information
Reference upon request
Timeline
Senior Administration Leasing Agent
Main Street Renewal
09.2016 - 07.2024
Administration Leasing Agent
Cordia USA
04.2013 - 07.2016
Real Estate Agent
American Wholesale Properties
04.2011 - 04.2013
Real Estate Agent
Century 21
05.1995 - 04.2013
General Studies
Ivy Tech Community College of Indiana
RECP