Lisved Vianey Rogel
Phoenix,AZ
Summary
I’m 27 years old and I have gained plenty of experience and consider myself an over achiever in whatever I do, besides being a quick learner. I am also a neat and detailed person, but that doesn’t stop me from being productive in what I do. I truly enjoy helping people and genuinely care about what I do.
Award winning-2023 Wasatch
Overview
11
11
years of professional experience
Work History
Leasing Agent
Wasatch Property
, AZ
09.2022 - 05.2024
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Encouraged prospective tenants to fill out applications after property tours.
- Checked rental eligibility by following company's verification process.
- Maintained accurate records of correspondence with and from tenants.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Escalated critical issues to property manager to deliver immediate resolution.
- Oversaw daily operations, maintenance and administration of various properties.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Increased occupancy through dynamic marketing initiatives.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Detailed application requirements and answered questions from prospective tenants.
- Used conflict resolution skills to quickly resolve issues among residents.
- Tracked leads using CRM software and followed up with interested parties.
- Yardi
- Processed applications by conducting background checks and verifying references.
Leasing Agent
Greystar Property Management
01.2020 - 10.2021
- Experience
- Inspected grounds, facilities and equipment routinely to determine necessity of repairs and maintenance
- Negotiated and finalized lease terms and agreements
- Processed applications by conducting background checks and verifying references.
- Monitored common areas for maintenance and repair needs
- Marketed vacancies through social media and partnerships with local leasing agents
- Opened and closed property daily
- Inputted work orders in the system and communicated with maintenance team
- Helped property manager on free time
- I learned all about fair housing, leasing, payments, I toured future residents, worked on Yardi, handles work orders, assisted my manager at that time, and I enjoyed every bit of it
- Inspected grounds, facilities and equipment routinely to determine necessity of repairs and maintenance
Leasing Consultant
CAM Properties
10.2017 - 01.2018
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Updated resident data into property management software system daily.
- Responded to tenant requests for maintenance services in a timely manner.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Maintained accurate records of prospective renters, applications and leases.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Conducted tours of available apartments, highlighting features and amenities.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
Sales Associate
Bonita Fashion
Phoenix, AZ
01.2013 - 01.2013
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Conducted inventories on a regular basis to track stock levels.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Developed promotional strategies to increase sales volume.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Tempe High School
Tempe, AZSkills
- Background Checks
- Front Desk
- Sales
- Customer Service
- Record Keeping
- Client Relations
- Property Showing
- Sales and Marketing
- Data Entry
- Multitasking and Prioritization
- Bilingual
- Fair Housing Trained
- Paperwork Processing
- Complaint resolution
- Office equipment proficiency
- Courteous demeanor
- Sales closing
Languages
- English
- Spanish
Timeline
Leasing Agent
Wasatch Property
09.2022 - 05.2024
Leasing Agent
Greystar Property Management
01.2020 - 10.2021
Leasing Consultant
CAM Properties
10.2017 - 01.2018
Sales Associate
Bonita Fashion
01.2013 - 01.2013
High School Diploma -
Tempe High School