Madison Madala
Martinsburg,WV
Summary
Dynamic professional with a proven track record in property management and customer service excellence, notably at Shaool Management. Expert in tenant screening and lease management, coupled with a goal-oriented mindset that consistently drives occupancy rates and tenant satisfaction. Skilled in CRM software and effective communication, adept at fostering strong relationships with tenants and staff. Well-qualified leasing agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Leasing Agent
Shaool Management
10.2023 - 10.2024
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
Head Bartender
J&J Amusement
04.2017 - 10.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Key Holder Supervisor
Bath and Body Works, Limited Brands
04.2015 - 02.2017
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
Education
High School Diploma -
Musselman High School
Inwood, WV05.2011
Skills
- Leasing and sales
- Telephone and email etiquette
- Background Checks
- Move-in coordination
- Lease preparation
- Property Tours
- Fair housing policies
- Eviction Procedures
- Fair Housing Regulations
- Rent collection
- Property tours and inspections
- Application processing
- Office Management
- CRM Software
- Tenant screening
- Phone and Email Etiquette
- Account Management
- Lease Agreements
- Lease Renewals
- Background Check Process
- Unit inspection
- Maintenance Requests
- Cash Handling
- Basic Mathematics
- Lease writing
- Collection Actions
- Property Showing
- Fair housing mandates
- Microsoft Office
- Tenant and eviction laws
Timeline
Leasing Agent
Shaool Management
10.2023 - 10.2024
Head Bartender
J&J Amusement
04.2017 - 10.2023
Key Holder Supervisor
Bath and Body Works, Limited Brands
04.2015 - 02.2017
High School Diploma -
Musselman High School
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