Cherelle Johnson
Account Director
Sacramento,CA.
Summary
Currently a dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Account Director
ARC Management Group
Sacramento , CA
09.2021 - Current
- Obtaining pricing deals, negotiated contracts and solidified beneficial agreements.
- Applying business and marketing knowledge to develop briefs and pitches for customer projects.
- Meeting with clients to discuss advertising options and future growth goals.
- Maintaining deep understanding of company services and products in order to offer most knowledgeable customer support.
- Motivating team members to meet and exceed sales targets.
- Working closely with branch manager and fellow account managers to ascertain information that needed to be discussed in presentation.
- Presenting information regarding product knowledge and sales techniques in classroom settings
- Developing and managed plans to grow territory 20% through customer acquisitions
Pharmacy Technician
CVS Pharmacy
01.2019 - Current
- Communicating with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulting with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Performing wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Processing over 150 + prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Ordering medicines daily to replenish stock and increase inventory in anticipation of need.
- Solving customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Coordinating with insurance representatives to process claims and calculate correct co-pay information for patients.
- Implementing vaccine awareness campaign and enhanced community health education.
- Helping pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician
Rx Relief
Sacramento, CA
08.2020 - 07.2021
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Area Supervisor
Ross Dress for Less
Vallejo, CA
01.2018 - 05.2018
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Planned sequence of operations and established schedule.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Processed orders and issued documentation.
- Tracked hours and inventory usage, and prepared associated reports.
Administrative Assistant
UCSF Mission Bay Medical Center
San Francisco, CA
06.2017 - 09.2017
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Provided educational documents and pamphlets to patients.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Supported office staff and operational requirements with administrative tasks.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Organized patient files and streamlined operations to improve efficiency.
Education
Bachelor of Arts - Political Science, Ps
University of California Merced
Merced, CA 08.2012 - 05.2016
Skills
Confidentiality and HIPAA
Medicare and Medicaid process
Team collaboration
Staff Development
Direct sales
Coaching and mentoring
Drug inventory management
New account creation
Order management
Management collaboration
Timeline
Account Director
ARC Management Group
09.2021 - Current
Pharmacy Technician
Rx Relief
08.2020 - 07.2021
Pharmacy Technician
CVS Pharmacy
01.2019 - Current
Area Supervisor
Ross Dress for Less
01.2018 - 05.2018
Administrative Assistant
UCSF Mission Bay Medical Center
06.2017 - 09.2017
Bachelor of Arts - Political Science, Ps
University of California Merced
08.2012 - 05.2016