Cherelle Mercadel
Perris,CA
Summary
Versatile professional with over seven years of experience in warehouse operations, workforce support, data entry, and caregiving, currently pursuing a computer science degree, seeking roles to leverage strong organizational skills, attention to detail, and adaptability in dynamic environments. Committed to delivering excellent customer service and effective problem-solving in fast-paced settings.
Overview
10
10
years of professional experience
Work History
POS Cashier
The Home Depot
04.2026 - Current
- Operated point-of-sale system to process customer transactions efficiently
- Deliver friendly Customer engagement and experience
- Resolving customer service questions
- Monitored and self managed assisted check out kiosks
- Team collaboration with other store associates
Robotics Engineer
GXO Logistics
Perris, CA
08.2024 - 05.2025
- Streamlined inventory organization using computer systems and company standards.
- Reduced errors by adhering to workplace safety standards.
- Coordinated inbound and outbound shipments to ensure timely deliveries.
- Picked and packed orders accurately, maintaining precise labeling and documentation.
- Collaborated with team members and supervisors to enhance workflow processes.
Caregiver Attendant
Private Residence
Perris, CA
12.2017 - 03.2025
- Provided personal care and support with daily living activities to enhance client comfort and independence.
- Ensured safe environments by consistently upholding cleanliness and security standards.
- Monitored well-being, promptly reporting condition changes to family or supervisors.
- Monitored client well-being and communicated condition changes to family or supervisors to facilitate timely care.
Job Coach
HighPointe Care
Lake Elsinore, CA
06.2021 - 05.2024
- Supported adults with disabilities in workplace settings, fostering independence and job skills.
- Supervised and supported adults with disabilities in workplace settings.
- Monitored performance to facilitate skill development and enhance personal growth.
- Conducted regular check-ins to assess job search progress and provide tailored guidance.
Customer Service Representative
GHMBC
Perris, CA
01.2017 - 12.2021
- Collaborated with team members to resolve technical issues, ensuring accurate and timely solutions for users
- Collaborated with other team members to resolve simple technical issues, delivering an accurate and timely solution
- Used multi-channel support to resolve basic inquiries and resolve tech issues for members with computer-related problems
- Utilized multi-channel support to create clear user-friendly instructions from technical jargon.
Education
Associate of Science - Computer and Information Systems
Riverside City College
Riverside, CASkills
- Data management and logistics
- Flexibility and organizational skills
- Time management
- Analytical problem solving
- Support for neurodiverse individuals
- Elder care and safety monitoring
- Medication reminders and routine support
- Collaborative communication
- Client service expertise
- Basic IT support
Additional Information - Relevant Coursework
- Computer Science - Computer Networks
- Computer Science - Data Structures and Algorithms
- Computer Science - Web Development or Introduction to Web Programming
- Computer Science - Assembly Language
- CIS- Information Security Systems
- CIS- Computer Networks
Timeline
POS Cashier
The Home Depot
04.2026 - Current
Robotics Engineer
GXO Logistics
08.2024 - 05.2025
Job Coach
HighPointe Care
06.2021 - 05.2024
Caregiver Attendant
Private Residence
12.2017 - 03.2025
Customer Service Representative
GHMBC
01.2017 - 12.2021
Associate of Science - Computer and Information Systems
Riverside City College