Summary
Overview
Work History
Education
Skills
Timeline
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Elaine Tsiosdia

Phoenix,AZ

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

28
28
years of professional experience

Work History

POS Cashier

USA Staffing Inc
07.2024 - Current
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Collaborated with team members to ensure smooth operation during peak hours.
  • Resolved customer complaints promptly, ensuring satisfaction and retention.

Collections Agent

HDE Inc
06.2010 - 02.2012
  • Managed inbound and outbound calls to resolve customer account inquiries.
  • Assisted customers with payment options and account balance clarification.
  • Collaborated with team members to streamline collections processes and enhance efficiency.

Inbound Call Center Representative

Excel Agent Services
08.1997 - 04.2001
  • Managed high-volume inbound calls, providing exceptional customer service and support.
  • Resolved customer inquiries efficiently, ensuring satisfaction and retention.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.

Education

BA Still Pending - Business Administration

Northern Arizona University
Flagstaff, AZ

High School Diploma -

Window Rock High School
Fort Defiance, AZ
05-1984

Skills

  • Excellent customer service
  • Patience and empathy
  • Reliability and punctuality
  • Professionalism and courtesy
  • Multitasking and organization
  • Time management skills
  • Cleaning and sanitizing
  • Clear communication
  • Conflict resolution

Timeline

POS Cashier

USA Staffing Inc
07.2024 - Current

Collections Agent

HDE Inc
06.2010 - 02.2012

Inbound Call Center Representative

Excel Agent Services
08.1997 - 04.2001

BA Still Pending - Business Administration

Northern Arizona University

High School Diploma -

Window Rock High School

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Elaine Tsiosdia