Cheren Chiemeka
Arlington
Summary
Dynamic professional with a proven track record in sales and customer service at Pronto Auto Hail Repair. Excelled in loan processing and call center operations, enhancing customer satisfaction and operational efficiency. Skilled in data entry and CRM, adept at fostering customer relationships. Achieved sales targets and streamlined loan administration, demonstrating exceptional communication and organizational abilities.
Overview
9
9
years of professional experience
Work History
Sales Representative
Pronto Auto Hail Repair
06.2021 - Current
- Present and sell company products and services to new and existing customers
- Prospect and contact potential customers
- Reach agreed upon sales targets by the deadline
- Resolve customer inquiries and complaints
- Set follow-up appointments to keep customers aware of latest developments
- Create sales material to present to customers
Data Entry Specialist
Integrated Alliance
11.2019 - 05.2021
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Adapted quickly to changing priorities within the call center environment without sacrificing quality or efficiency in task completion.
- Optimized call center operations by analyzing performance data and implementing changes to call routing, resulting in reduced wait times for customers.
- Managed high-volume call center operations, ensuring timely responses to customer inquiries.
Short Term Loan Coordinator
First Cash Pawn
03.2017 - 10.2019
- Originated, reviewed, processed, closed and administered customer short term loans.
- Maintained strict confidentiality of loan records and client information.
- Explained very technical financial information to applicants in easy to understand language.
- Maintained license as a pawn broker through state government
- Managed client expectations by clearly communicating terms, conditions, requirements, and timelines throughout the loan process.
Assistant Manager
Journey's
08.2015 - 02.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
BBA - Business
The University of Texas At Arlington
Arlington, TX12-2026
Skills
- Call center operations knowledge
- Data verification
- Data Entry
- Professional telephone demeanor
- Customer Relationship Management (CRM)
- Live chat support
Timeline
Sales Representative
Pronto Auto Hail Repair
06.2021 - Current
Data Entry Specialist
Integrated Alliance
11.2019 - 05.2021
Short Term Loan Coordinator
First Cash Pawn
03.2017 - 10.2019
Assistant Manager
Journey's
08.2015 - 02.2017
BBA - Business
The University of Texas At Arlington
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