Cheri Crane
Amwins Insurance Brokerage
Republic,MO
14
years of professional experience
Veterinary professional prepared for high-energy environments with a focus on animal welfare and clinical support. Efficient in assisting with medical procedures and maintaining patient documentation. Known for collaborative teamwork and adaptability in dynamic settings, excelling in animal handling and client communication.
Work History
Technical Assistant
3 Years 5 Months- Streamlined data entry processes to enhance accuracy and efficiency in client documentation.
- Liaised with customers, communicating and resolving problems and concerns.
- Handled policy coverage questions and changes as needed
Customer Service Specialist
8 Months- De-escalated customer concerns, ensuring resolution while upholding calm, friendly demeanor.
- Resolved customer issues, delivering knowledgeable and friendly service to enhance satisfaction.
- Managed high call volume, consistently meeting company standards for metrics.
Lead Customer Service Representative
7 Years 3 Months- Engaged customers to identify needs, resolve issues, and provide accurate pet health information.
- Scheduled and managed patient appointments, processed payments, and organized patient files for streamlined operations.
- Trained new staff on veterinary practice protocols, enhancing team knowledge and service quality.
Veterinary Assistant
2 Years 8 Months- Soothing upset or frightened animals to support doctors and technicians during examinations and procedures.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
- Providing exceptional customer service and support to pet owners while ensuring high-quality care for each animal.
Education
Bachelor of Science - Geography
Skills
Medical record-keeping
Client education
Reception duties
Multitasking and Prioritization
Fear Free Training Background
Positive demeanor
Timeline
Technical Assistant
Amwins Insurance Brokerage
05.2023 - CurrentRead More
Customer Service Specialist
JP Morgan Chase
09.2022 - 05.2023Read More
Lead Customer Service Representative
Healing Paws Veterinary Clinic
05.2015 - 08.2022Read More
Veterinary Assistant
Hometown Veterinary Hospital
09.2012 - 05.2015Read More
Missouri State University
Bachelor of Science from Geography
Read More