Summary
Overview
Work History
Education
Skills
Timeline
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Cheri Ely

Ocracoke,NC

Summary

Dedicated and results-driven professional with over 15 years of experience in real estate and vacation rental management along with several years of financial
management. Proven track record in building successful business operations, developing and implementing effective policies, and maintaining strong relationships with clients, property owners, and guests. Skilled in accounting, payroll, customer service, and team management with a deep understanding of the vacation rental industry and operational efficiency.

Overview

16
16
years of professional experience

Work History

Real Estate Broker

Ocracoke's Lightship Realty, LLC
Ocracoke, NC
01.2018 - 11.2024
  • Negotiated offers between buyers and sellers in order to reach an agreement on price and terms of sale.
  • Drafted real estate contracts, purchase agreements, and closing documents according to state regulations.
  • Established lasting relationships from clients and vendors.

Vacation Rental Property/Operations Manager

Ocracoke's Blue Heron Realty, LLC
Ocracoke, NC
09.2008 - 04.2024
  • Partnered with the owner to grow the company from the ground up, establishing many policies and processes that are still in use today.
  • Served as an eligible Broker in Charge, overseeing comprehensive agency operations, including accounting, payroll functions, and insurance claim processing.
  • Responsible for scheduling housekeeping, maintenance, hurricane close-ups and winterization.
  • Managed relationships with property owners and guests, providing a personalized and attentive experience to foster repeat business and maintain client satisfaction.
  • Key contributor to the company's year-over-year growth, demonstrating strong business acumen, and operational excellence.
  • Ensured compliance with industry regulations and upheld high standards of service, contributing to Blue Heron Realty's reputation as a trusted niche vacation
    rental management company.

Education

Broker in Charge Eligible

NC Real Estate Commission
01-2022

Skills

  • Negotiations with Sales & PMA's weekly rates
  • VRM software use
  • Vacation Rental & Property Management
  • Homeowner, Customer Relations & Guest Services
  • Housekeeping & Maintenance Scheduling
  • Vacation Insurance Claim Processing
  • Accounting & Payroll Management
  • Operational Oversight
  • Policy Development & Implementation
  • Team Leadership & Training
  • Problem Solving & Decision Making

Timeline

Real Estate Broker

Ocracoke's Lightship Realty, LLC
01.2018 - 11.2024

Vacation Rental Property/Operations Manager

Ocracoke's Blue Heron Realty, LLC
09.2008 - 04.2024

Broker in Charge Eligible

NC Real Estate Commission

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Cheri Ely