Cheri Gaines Tolliver
Orlando
Summary
Dynamic Operations Associate with a proven track record at GoPuff, excelling in order fulfillment and inventory management. Adept at enhancing customer satisfaction through effective communication and quality control. Skilled in data collection and cross-functional collaboration, driving process improvements to optimize efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Operations Associate
GoPuff
06.2023 - Current
- Pick, pack, and dispatch items efficiently to ensure timely customer delivery.
- Receive and unpack pallets from vendors, verifying inventory counts against purchase orders/invoices and resolving discrepancies.
- Maintain a clean and organized sales floor and facility, promoting a safe working environment.
- Communicate with customers regarding substitutions and out-of-stock items to enhance satisfaction.
- Manage products including those containing tobacco, nicotine, and alcohol, ensuring adherence to expiration and handling requirements.
- Checked food goods for quality to remove unwanted items and pack fresh goods.
Sales Floor Associate
Dollar Tree
02.2021 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Cashier
Fuddruckers Restaurants LLC
05.2018 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
Education
High School Diploma -
West Orange High School
Winter Garden05-2011
Skills
- Operations & Inventory Management
- Order Fulfillment & Quality Control
- Equipment Operation (pallet jacks, dollies, etc)
- Cross-Functional Team Collaboration
Customer Relationship Management - Shipping and receiving procedures
- Stock organization
Timeline
Operations Associate
GoPuff
06.2023 - Current
Sales Floor Associate
Dollar Tree
02.2021 - 03.2023
Cashier
Fuddruckers Restaurants LLC
05.2018 - 05.2021
High School Diploma -
West Orange High School
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