Cheri Marquez
Moreno Valley
Summary
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Lineage Logistics LLC
08.2020 - Current
- Delivered exceptional support to customers, enhancing overall satisfaction and retention.
- Delivered exceptional support to customers, enhancing overall satisfaction and retention.
- Resolved customer inquiries efficiently using CRM systems, ensuring timely follow-ups and accurate information delivery.
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Demonstrated adaptability in learning product knowledge and service protocols.
- Handled customer complaints with professionalism, ensuring satisfactory resolutions.
Production Coordinator
Paragon Shmid
10.2006 - 12.2016
- Coordinated production schedules to ensure timely completion of projects.
- Supported team members by sharing insights on common customer issues.
- Collaborated with colleagues to streamline service processes and improve response times.
- Maintained up-to-date knowledge of products, services, and promotions for effective assistance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Basic Studies
March Mountain High School
24551 Dracaea Ave Moreno Valley Ca 92553 06-2003
Skills
- Customer service
- Active listening
- Goal oriented
- Time management
- Problem-solving
- Call center experience
- Conflict resolution
- Critical thinking
Timeline
Customer Service Representative
Lineage Logistics LLC
08.2020 - Current
Production Coordinator
Paragon Shmid
10.2006 - 12.2016
Basic Studies
March Mountain High School
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