Cheri Marquez
Moreno Valley,CA
Summary
Customer service and Customer Relations professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving work goal targets consistently.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
As customer service professional, adept in fostering positive customer experiences and driving customer growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Lineage Logistics LLC
1001 Columbia Ave Riverside CA 92507
06.2021 - 12.2025
- Delivered exceptional customer support, enhancing satisfaction and retention rates.
- Optimized customer inquiry resolution by leveraging CRM systems and GDM 3PL systems.
- Streamlined customer inquiry resolution by providing accurate information and effective solutions.
- Demonstrated adaptability in mastering extensive product knowledge and service protocols.
- Addressed customer complaints with professionalism, ensuring satisfactory resolutions.
- Streamlined data entry processes to uphold information integrity.
- Assisted with processing incoming shipments and organizing outgoing deliveries. Supported inventory management by tracking stock levels and maintaining accurate records. Collaborated with team members to facilitate timely handling of goods.
- Streamlined development and organization of shipping and receiving packets for drivers.
- Streamlined organization and maintenance of filing systems for alphabetical and numeric records.
Warehouse Lead
FedEx
Moreno Valley, CA
09.2017 - 10.2020
- Directed daily operations to guarantee timely processing and precise shipment of packages.
- Led training and mentorship initiatives for team members on safety protocols and operational procedures.
- Implemented process improvements to enhance workflow efficiency in warehouse operations.
- Directed inventory management processes to maintain precise stock levels and minimize discrepancies.
- Evaluated performance metrics to pinpoint areas for enhancement and implemented corrective measures.
- Streamlined order fulfillment processes to maximize operational efficiency.
- Conducted employee training sessions on equipment operation and safety protocols.
- Managed daily operations for warehouse freight parcel shipments, returns, and transfers.
- Oversaw loading, unloading, and sorting of cargo to ensure timely and accurate weekly shipments.
- Executed safety compliance initiatives through regular audits and proactive hazard mitigation.
- Optimized inventory tracking by utilizing hand-held scanners and maintaining physical logs.
- Ensured accuracy of daily reports and inventory transactions to uphold data integrity.
- Ensured cleanliness and security of storage areas to protect company assets.
- Implemented logistics strategies to efficiently navigate large shipments of materials through confined spaces and high-traffic facilities.
- Oversaw verification of documentation and freight condition to maintain quality standards.
Production Coordinator
Paragon Shmid
2191 5th Street Norco CA 92201
10.2006 - 12.2016
- Delivered exceptional customer support, enhancing satisfaction and retention rates.
- Optimized customer inquiry resolution by leveraging CRM systems for timely follow-ups and accurate information delivery.
- Streamlined customer inquiry resolution by providing accurate information and effective solutions.
- Demonstrated adaptability in mastering extensive product knowledge and service protocols.
- Addressed customer complaints with professionalism, ensuring satisfactory resolutions.
- Streamlined data entry processes to uphold information integrity.
- Assisted with processing incoming shipments and organizing outgoing deliveries. Supported inventory management by tracking stock levels and maintaining accurate records. Collaborated with team members to facilitate efficient handling of goods.
- Designed and compiled comprehensive distribution packets to enhance communication effectiveness.
- Streamlined organization and maintenance of filing systems for alphabetical and numeric records.
Education
Basic Studies
06.2003
completed office duties and customer service for the front office as an elective for senior year.
Skills
Customer service
Active listening
Goal oriented
Time management
Problem-solving
Call center experience
Conflict resolution
Critical thinking
Data Entry
Creating Packets for shipping and receiving
Team Warehouse Leader
Timeline
Customer Service Representative - Lineage Logistics LLC
06.2021 - 12.2025
Warehouse Lead - FedEx
09.2017 - 10.2020
Production Coordinator - Paragon Shmid
10.2006 - 12.2016
March Mountain High School - , Basic Studies