Cheri Washington
Los Angeles,CA
Summary
Experienced leader with a proven track record in steering teams, managing complex projects, and driving the achievement of strategic objectives. Expertise in crafting efficient processes that uphold high standards while aligning team efforts with organizational goals. Recognized for a collaborative approach and unwavering commitment to excellence, fostering a positive work environment that enhances team cohesion and boosts operational efficiency. Established a reputation for empowering teams and delivering exceptional results.
Overview
31
31
years of professional experience
Work History
Flight Attendant
Delta Air Lines
01.2022 - Current
- Ensure passenger safety and comfort while delivering world-class in-flight service
- Collaborate with flight crew to ensure a positive and efficient travel experience
- Demonstrate flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude
- Promote brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers
Ready Reserve Customer Service Agent
Delta Air Lines
04.2014 - 01.2022
- Provided exceptional customer service at gates, check-in counters, and First Class/Sky Priority areas
- Helped large volume of customers with positive attitude and focus on customer satisfaction
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation
Training Liaison (Special Assignment)
Delta Air Lines
05.2016 - 05.2018
- Supported LAX training division in onboarding above-wing agents
- Acted as the liaison between upper management and staff members, promoting positive working relationships
Interior Designer/Owner
Cheri's Designs
01.2000 - 01.2014
- Led high-end commercial and residential design projects from concept to completion
- Built strong relationships with stakeholders through active listening, collaboration, and clear communication of design objectives
- Led design team to develop innovative solutions aligning with client objectives
- Coordinated cross-functional teams to ensure seamless communication and project delivery, meeting all deadlines and budget constraints
Interior Designer
Colours, Inc.
09.1998 - 11.1999
- Designed and Implemented multiple high-end residential and commercial interior design projects within cost, quality and timeframe targets
Buyer/Design Assistant
Atlandia Design, A Mirage Corporation
09.1997 - 09.1998
- Assisted in designing and purchasing for large-scale High-end hospitality and casino projects
- Supported renovations at iconic Treasure Island, Mirage, and Golden Nugget Hotels
- Integral part of design team for Las Vegas World-class luxury resort Bellagio and Beau Rivage Hotel & Casino
Educator
Los Angeles Unified School District
12.1994 - 08.1997
- Developed and implemented curriculum to enhance academic and social development for K-2 students
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
Education
Certificate - Interior Design
University of California, Los Angeles
Los Angeles, CA12.1996
Bachelor of Business Administration - Marketing Management
Howard University
Washington, DC05.1993
Coursework - Business
University of California, Berkeley
Berkeley, CA05.1990
Skills
- In-Flight Passenger Service & Safety
- Customer Service & Client Relations
- Training & Employee Development
- Interior Design & Space Planning
- Project Management & Budgeting
- Hospitality and Commercial Design
- Contract Negotiation & Purchasing
- Airline Systems (Snapp, Deltamatic)
- FAA Compliance & Emergency Procedures
- Microsoft Office Suite
Timeline
Flight Attendant
Delta Air Lines
01.2022 - Current
Training Liaison (Special Assignment)
Delta Air Lines
05.2016 - 05.2018
Ready Reserve Customer Service Agent
Delta Air Lines
04.2014 - 01.2022
Interior Designer/Owner
Cheri's Designs
01.2000 - 01.2014
Interior Designer
Colours, Inc.
09.1998 - 11.1999
Buyer/Design Assistant
Atlandia Design, A Mirage Corporation
09.1997 - 09.1998
Educator
Los Angeles Unified School District
12.1994 - 08.1997
Certificate - Interior Design
University of California, Los Angeles
Bachelor of Business Administration - Marketing Management
Howard University
Coursework - Business
University of California, Berkeley
Board & Civic Engagement
- Wilfandel Club - Board Member
- Jack and Jill of America Inc. (Pasadena Chapter) - Vice President; Fundraising Chair
- The Links, Incorporated (Pasadena Chapter) - Fundraiser Chair; Links Up Youth Program Co-Chair
- Friendship Pasadena Community Development Corp.- Charter Board Member